What are the responsibilities and job description for the Service Advisor position at NATIONAL BUS SALES?
Join a Team Where Your Leadership and Customer Service Make a Difference
At National Bus Sales, we're more than a bus dealership—we're a team committed to delivering exceptional service while creating a workplace where employees are valued, respected, and supported. If you're organized, thrive in a fast-paced environment, enjoy solving problems, and love helping both customers and technicians succeed, we'd love to meet you.
Why You'll Love Working Here
Monday-Friday schedule
Positive, team-oriented culture where people genuinely enjoy coming to work
Leadership that values your ideas and contributions
Stable, growing company with opportunities for advancement
Competitive pay and benefits
A workplace built on integrity, respect, and teamwork
What You'll Do
Dispatch repair orders to the appropriate technicians in a fair and efficient manner
Coordinate workflow to maximize technician productivity and shop efficiency
Communicate with leadership regarding repairs, estimates, and timelines
Process and coordinate internal warranty repairs for both in-shop and roadside breakdowns
Monitor repair progress and follow up to ensure timely completion
Maintain accurate service documentation and repair records
Help maintain a safe, organized, and professional work environment
Work closely with technicians, parts personnel, and management to ensure an exceptional customer experience
What We're Looking For
Outstanding customer service and relationship-building skills
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Ability to prioritize multiple projects in a fast-paced environment
Strong problem-solving and decision-making skills
Positive attitude with a team-first mindset
Ability to mentor, motivate, and work effectively with technicians and coworkers
Proficiency with computers and service management software is preferred
Valid driver's license required
The Person Who Will Excel
Stays calm under pressure
Enjoys helping customers
Communicates clearly and professionally
Takes pride in staying organized
Builds trust with coworkers and customers
Wants to be part of a company that values people as much as performance
If you're looking for more than just another job and want to build a career with a company that values hard work, teamwork, and exceptional customer service, we'd love to hear from you.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person