Visitor Services Representative

The National Building Museum inspires curiosity about the world we design and build.

We are a private non-profit institution that transforms understanding of the history and impact of architecture, engineering, landscape architecture, and design. The National Building Museum educates, entertains, and engages people about the built environment and challenges them to advocate for a sustainable and equitable future.

Position Description

The Visitor Services Representative (VSR) position at the National Building Museum provides exemplary customer service to all visitors and guests. Our front-facing team is integral to the success of the Museum, and we seek individuals who are customer-service orientated, welcoming, and dedicated to providing the absolute best visitor experience for our guests. This position monitors and cares for the Museum’s exhibitions while interacting with public visitors to ensure a high-quality visitor experience. The VSR positions are part-time, hourly, and require consistent weekend (Saturday and Sunday) and holiday hours. The Museum is open Thursday to Monday from 10:00 am to 5:00 pm and VSR employees work during these days and times. There are additionally opportunities to work evenings during programs and events.

Duties and Responsibilities

• Provide welcoming, helpful, and exemplary customer service to National Building Museum visitors, including greeting and wayfinding; queuing and line management for individuals and groups; and collecting and documenting visitor feedback. Engage with visitors by answering questions about the Museum and individual exhibitions.
• Uphold and embody the Museum’s core values in the Visitor Services department and throughout the Museum.
• Stay up to date on the Museum’s events, upcoming exhibitions, and policies.
• Provide special accommodations (i.e., sighted guide visits, wheelchairs, and other accessibility services).
• Work in a variety of locations within the Museum, including the exhibition galleries, the information desk, and the Visitor Center ticketing/admission desk.
• With the support of security officers, provide security within Museum exhibitions. Monitor the safety of Museum objects and visitors.
• Complete daily opening and closing procedures as outlined by Visitor Services Manager and Lead.
• Assist with managing gallery spaces, including maintaining stock of cleaning supplies, office supplies, and admission desk supplies.

Qualifications

• Approachable, friendly demeanor, with a commitment to exemplary customer service.
• Must be available to work on weekdays, evenings, weekends, and holidays.
• Ability to interpret and implement Museum protocols, policies, and procedures while exercising good judgment and diplomacy with the public.
• Dependable and adaptable, flexible, innovative, team player and a problem solver.
• Must possess strong communication and interpersonal skills.
• Must be at least 18 years old to apply.
• Demonstrated ability to manage conflicts and resolve visitor issues.

Preferred Qualifications

• Customer service, front-facing experience, interest, or demonstrated background in cultural institutions.
• Interest and/or curiosity about the built environment.
• Cash-handling, point-of-sale, and ticketing experience.

What We Offer

Part-time employees are eligible for the following benefits:

• 403 (b) plan with match.
• Museum Shop discounts.
• Free on-site parking when available.

ADA Specifications

• This is an active work position that requires the ability to move about the Museum frequently and to position oneself to interact and communicate appropriately with visitors.
• Position requires standing up to 7 hours per day.
• Employee may be responsible for moving objects of up to 20 lbs. when needed.