Implementation Manager I, Consumer Driven Healthcare

Full-time, fully remote position guiding the transition of plans from Business Development to operations and establishing an operational relationship with Clients and Brokers. Great opportunity for growth with an employee-focused organization. This position is full time, hourly and nonexempt or salaried and exempt based on tier level.

Duties

• Complete the implementation of Cafeteria and COBRA plans, coordinating and communicating directly with the Client/Broker/Vendor during the implementation process
• Manage the collection and delivery of necessary documentation and regulatory paperwork; Review and verify for compliance and operational accuracy,
• Audit individual plan design for inefficiencies and to ensure proper fit to Client's needs
• Maintain regular communication with your case load of onboarding Clients
• Learn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training and education. Understand and proficiently apply relevant laws and regulations to Clients' plan
• Meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
• Perform other duties as assigned by team supervisor and department Vice President

Qualifications

• Attention to detail and accuracy of work is critical in this role
• Strong interpersonal and customer service skills are necessary to be successful in this role
• Must be able to represent NBS's standard of excellence with professional, articulate verbal and written communication skills
• Follow established processes
• Be motivated to contribute and have a positive, team-first attitude
• Obtain and keep current on appropriate industry certifications
• This is a remote position; You must have the technical aptitude needed to self-support in a remote work environment.

Education and Experience – Bachelor's degree or work equivalent preferred. CFC or CAS Certification preferred but not required. Cafeteria or COBRA industry experience preferred.