What are the responsibilities and job description for the Commissions and Administrative Specialist position at National Benefit Plans?
Company Description National Benefit Plans (NBP) is an independent, full-service insurance brokerage founded in 1991. The organization supports agents across the United States and focuses on life, individual and small-group health insurance, Medicare, annuities, and critical care plans. NBP partners with top-rated carriers to provide affordable, tailored medical and benefits solutions for diverse client needs. The company emphasizes long-term relationships, professional integrity, and service-oriented support for both clients and agents.
Role Description The Commissions and Administrative Specialist is a full-time, on-site role based in Troy, MI. This position is responsible for processing and reconciling commission statements, tracking payments, and resolving commission discrepancies with carriers and agents. Daily tasks include maintaining accurate records, updating spreadsheets and internal systems, preparing reports for management, and supporting agents with commission-related questions. The role also involves handling inbound inquiries, providing customer service, assisting with training documentation, and performing general administrative duties such as data entry, filing, and coordinating communications. The specialist collaborates closely with sales and operations teams to ensure timely, accurate commission processing and overall administrative efficiency.
Qualifications
Role Description The Commissions and Administrative Specialist is a full-time, on-site role based in Troy, MI. This position is responsible for processing and reconciling commission statements, tracking payments, and resolving commission discrepancies with carriers and agents. Daily tasks include maintaining accurate records, updating spreadsheets and internal systems, preparing reports for management, and supporting agents with commission-related questions. The role also involves handling inbound inquiries, providing customer service, assisting with training documentation, and performing general administrative duties such as data entry, filing, and coordinating communications. The specialist collaborates closely with sales and operations teams to ensure timely, accurate commission processing and overall administrative efficiency.
Qualifications
- Candidates should possess strong Communication and Customer Service skills for interacting with agents, carriers, and internal teams.
- Candidates should possess experience with Training and Sales support to assist agents and contribute to business growth.
- Candidates should possess proficiency in Microsoft Excel and basic data management tools for tracking commissions and preparing reports.
- Candidates should possess strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
- Relevant experience in insurance, financial services, or brokerage administration is beneficial.
- High school diploma required; an associate or bachelor’s degree in business, finance, or a related field is preferred.