Lead Teller/Universal Banker

Job Type: Full-time, Non-exempt*This position will float between both Bemidji branches as needed

Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible.

The Lead Teller role is responsible for both Lead Teller and Universal Banker responsibilities. The percentage of time spent in each role will be determined by the needs of the branch where the banker is located.

The Lead Teller guides a high‑performing team and blends hands‑on leadership with daily oversight of teller performance, coaching staff to strengthen customer relationships, deepen product knowledge, and consistently execute the branch’s customer experience strategy. This position serves as a resource for escalated customer interactions, models professionalism under pressure, and ensures the teller team is equipped to provide accurate, efficient, and friendly service. In addition to leading people, this position is responsible for maintaining the integrity of branch operations through managing cash controls and audits; approving overrides and exceptions; and safeguarding the security of cash, systems, and vault access. The Lead Teller plays a key role in fraud prevention, operational accuracy, and branch readiness, making this position essential to both customer trust and the bank’s continued growth.

The Universal Banker combines the responsibilities of both a Personal Banker and a Teller, and depending on branch needs, flexes between opening new accounts, originating consumer loans, providing product guidance, and performing accurate, efficient teller transactions. This position maintains accurate cash handling practices, completing required training on time, and taking ownership of customer issues, supporting branch sales goals, and providing backup coverage for both teller and banker functions as needed.

Both the Lead Teller and Universal Banker are responsible for delivering exceptional customer service and operational excellence. This role builds strong, long-term customer relationships by offering personalized service, identifying financial needs, and connecting customers with the right products, services, and internal partners and requires strong customer service skills, sound judgment, attention to detail, and the ability to multitask in a fast‑paced environment while maintaining full compliance with bank policies, procedures, and all state and federal regulations, including BSA/AML requirements.

Qualifications 

• High school diploma or equivalent required
• Two to three years of bank teller experience preferred
• One year of supervisory/management experience is preferred
• Proficient in computer, math, written and oral communication, and interpersonal and organizational skills
• Self-starter who can solve problems and recognize when action is needed
• Excellent Time Management skills. Must be able to reprioritize the workload as needed
• Ability to multi-task in a fast-paced environment while adapting to changes in processes and workflow
• Demonstrates excellent attention to detail
• Uses sound judgment in decision-making
• Ability to work independently while supervising others
• An ability to effectively train others by adapting to the trainee's learning style
• Required to have the ability to lift 25 pounds regularly, up to 50 pounds on occasion, and stand for long periods of time
• Has access to reliable transportation
• Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability

The pay range for this position is $20.00 to $30.00 per hour, contingent on relevant skills, training, experience, education and other job-related factors permitted by law.

National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program.

National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.

Salary : $20 - $30