Bank Teller

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

• Represents the bank in a courteous and professional manner.
• Receives and processes deposits and loan payments.
• Cashes checks and other negotiable instruments for clients.
• Examines documents for endorsements and negotiability.
• Processes transfers between accounts, as well as processes credit card cash advances.
• Verifies and balances cash daily, and detects and resolves discrepancies promptly.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Completes training annually and adheres to the Bank Secrecy Act (BSA) regulations, which mandate procedures to detect and prevent money laundering activities within a financial institution; this could involve tasks such as customer due diligence, assistance in suspicious activity reporting (SAR), and recordkeeping compliance.
• Has no more than one proof error within a 30-day period.
• Follows Teller procedures consistently and adheres to compliance requirements.
• Other duties as assigned.

Assumes responsibility for establishing and maintaining effective, professional business relations with clients.

• Ensures that client requests and inquiries are promptly resolved.
• Operates online teller terminal.
• Maintains privacy of customer information.
• Ensures that the Bank’s quality reputation is maintained and projected.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

• Assists area personnel as required.
• Assists with training or orientation as needed.
• Keeps supervisor informed of area activities and of any problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.

Assumes responsibility for all other duties as required or assigned.

• Performs night drop functions as assigned.
• Performs related clerical duties as assigned.
• Ensures that work areas are clean, secure, and well maintained.
• Cross sells Bank products and services.

PERFORMANCE MEASUREMENTS

Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.

Cash is balanced, and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.

Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.

Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.

Required reports and records are accurate, complete, and timely.

Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.

The Bank’s professional reputation is maintained and conveyed.

QUALIFICATIONS

Education/Certification:

High school graduate or equivalent.

Experience Required:

At least one year of related experience/cash handling required.

Understanding of Bank operations preferred.

Experience with FIS Horizon preferred.

Previous Teller experience preferred.

Skills/Abilities:

Customer Service skills

Good communication skills.

Professional appearance, dress, and attitude.

Good math skills.

Good typing skills.

Ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone.

Bilingual a plus.