What are the responsibilities and job description for the Service advisor Peruzzi Buick GMC position at National Automotive Training Academy?
Peruzzi Buick GMC 156 Lincoln Highway, Fairless Hills, PA 19030 Peruzzi Buick GMC
Job SummaryWe are seeking a personable and customer-focused Service Advisor to serve as the key liaison between our customers and service technicians at Peruzzi Buick GMC. You will guide customers through the service process from initial greeting through appointment scheduling, accurate cost estimates, and vehicle delivery - ensuring excellent communication and a positive customer experience.
ResponsibilitiesGreet customers and assess their vehicle service needs
Listen to customer concerns and document accurate repair descriptions
Schedule service appointments, vehicle drop-off, and pick-up
Consult with technicians regarding diagnostics, necessary repairs, and alternatives
Prepare and explain service cost estimates and timelines
Verify insurance and warranty coverage when applicable
Conduct basic inspections and test drives as needed
Keep customers informed of service updates, changes, and pick-up times
Promote available services, parts, and maintenance options
Provide information on warranty protections, cost-saving options, and repair vs. trade-in decisions
Coordinate parts ordering to ensure availability for scheduled repairs
Manage daily workflow and schedule in the service department
Process payments and ensure service details and costs are clearly communicated
Maintain positive customer relationships to support repeat business
Associate's degree in mechanics or related field preferred but not required
Automotive field experience is a plus
Strong understanding of automotive technology and industry practices
Proficiency with industry-specific software
Excellent customer service, communication, and interpersonal skills
Strong organizational, decision-making, and problem-solving abilities
Ability to communicate effectively with technicians, customers, and management
A supportive and collaborative team environment
Opportunities for professional growth
Competitive compensation based on experience
Apply today to join our service team and help deliver outstanding experiences to our customers at Peruzzi Buick GMC!
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