Assistant Director Of Operations

Pay: $75,000 - $80,000 per year

Job description:

Assistant Director of Operations

Meineke Car Care Centers | Washington Market

Lead Performance. Develop Leaders. Drive Results.

We are seeking a highly motivated and results-driven Assistant Director of Operations to support the leadership, management, and continuous improvement of our operations. This role plays a critical part in driving operational excellence, developing high-performing teams, ensuring compliance with company standards, and delivering exceptional service to our customers.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, has a passion for coaching and developing others, and possesses a proven track record of improving performance through strong execution, accountability, and strategic thinking.

Key Responsibilities

• Assist in overseeing daily operations to ensure efficiency, consistency, and exceptional service delivery.
• Partner with senior leadership to execute strategic initiatives and operational objectives.
• Monitor key performance indicators (KPIs) and implement action plans to improve results.
• Identify operational challenges and proactively develop effective solutions.
• Support the management of budgets, resources, and operational expenditure.

Oversight & Leadership Development

• Lead, coach, and mentor managers and frontline employees to achieve individual and organizational goals.
• Foster a culture of accountability, engagement, continuous improvement, and professional growth.
• Conduct performance evaluations and provide ongoing feedback and development opportunities.
• Assist with recruiting, onboarding, training, and retention initiatives.
• Promote a positive workplace culture focused on teamwork, communication, and excellence.

Sales, Customer Experience & Shop Performance

• Drive revenue growth and market-level sales performance.
• Improve conversion rates, average repair order, gross profit, and customer retention metrics.
• Audit estimates, repair recommendations, inspections, and customer communication for effectiveness and consistency.
• Support financing utilization and sales process execution across all locations.
• Assist in resolving escalated customer concerns and service issues.
• Ensure every location delivers best-in-class customer experience.

Duties

• Assist in managing daily shop operations when needed.
• Ensure proper staffing levels, scheduling, and leadership coverage.
• Support front counter operations and customer engagement.
• Oversee bay productivity, workflow management, and production standards.
• Ensure jobs are completed efficiently and within established repair timelines.
• Review work orders, parts processes, estimates, and repair documentation for accuracy.
• Maintain shop appearance, professionalism, and operational readiness.

Financial Management & Business Performance

• Help manage budgets and monitor financial performance.
• Analyze sales, labor, productivity, gross profit, ticket average, and conversion trends.
• Review daily financial reports and operational dashboards.
• Make data-driven recommendations to improve profitability and efficiency.
• Support long-term growth initiatives and market expansion opportunities.
• Mitigate operational, financial, and business risks.

Compliance, Safety & Quality Control

• Ensure compliance with company policies and regulatory requirements.
• Maintain safety standards and operational controls at every location.
• Monitor customer payment processes, financial controls, and documentation requirements.
• Help prevent fraud, theft, unauthorized work, and policy violations.
• Conduct operational audits and follow-up on corrective actions.

Qualifications

· Bachelor’s degree in business administration, Operations Management, Logistics, Engineering, or a related field, or equivalent experience.

· 5 years of progressive operations leadership experience.

· Proven experience leading teams in a fast-paced operational environment.

· Strong analytical, problem-solving, and decision-making abilities.

· Experience in managing performance metrics and operational reporting.

· Excellent communication, organizational, and leadership skills.

· Proficiency in Microsoft Office Suite and business management systems.

· Experience with P&L management, budgeting, and operational reporting.

· Proficiency with Microsoft Office, Teams, Outlook, Excel, and operational reporting tools.

· Experience with Tekmetric, AutoVitals, PartTech, Marchex, or similar platforms preferred.

Schedule Expectations

• Minimum five-day work week.
• Saturday availability required.
• Frequent travel between locations and markets.
• Availability to support business needs after normal operating hours when needed.

Why Join Meineke?

We believe exceptional organizations are built by exceptional leaders. As our Assistant Director of Operations, you will have the opportunity to make a meaningful impact, influence strategic decisions, develop future leaders, and help drive the continued success of our organization.

Operational excellence does not happen by chance. It is achieved by leaders who challenge the status quo, empower and develop great people, and foster a culture where accountability, continuous improvement, and excellence are the standard. If you are ready to make a measurable impact, lead with purpose, and help shape the future of a growing organization, we invite you to join our leadership team and be part of our next chapter of success.

Benefits:

· Dental insurance

· Employee discount

· Weekly Pay

· Health insurance

· Professional development assistance

· Vision insurance

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell me about a time you were responsible for improving performance across a team, department, or multiple locations. What metrics were underperforming, what specific actions did you take, and what measurable results did you achieve?

Education:

• Bachelor's (Required)

Experience:

• Business planning: 5 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $75,000 - $80,000