What are the responsibilities and job description for the Online Learning Coordinator (Hybrid) position at National Association of Tax Professionals?
NATP is seeking a highly organized and tech-savvy Online Learning Coordinator to support the delivery of our virtual education programs, including webinars, conferences, workshops, and other online events. This role plays a key part in ensuring a seamless and engaging experience for attendees and presenters. The ideal candidate is an excellent communicator, comfortable moderating live virtual events, and able to navigate multiple technology platforms with confidence. This position will also support project coordination and the credentialing program as needed.
- Ambassador of NATP Values Excellence, Respect, Inclusion and Belonging, Passion
- Understand education goals, both financial and nonfinancial
- Set up the delivery of virtual events in the virtual events platform(s)
- Serve as event moderator during live events
- Responsible for scheduling the delivery components including the kickoff, technical dry runs, delivery, and review of course materials and presentations, Q and A, poll set up, coordinate debrief and summarize evaluations
- Assist with project coordination, logistics and delivery of online and virtual events and workshops
- This role will act as a virtual event host and must be good with communication as well as problemsolving in sometimes tense, timesensitive situations
- Other duties may include the use of event software and platforms to create registration sites and surveys
- Coordinate project workflows for internal staff and maintain the processes and schedule within the department project management tool
- Coordinate and complete speaker contracts for program manager review and finalization.
- Responsible for the AMS, CMS, and LMS setup as well as uploading materials for webinars and virtual events
- Set up ondemand products as required
- Maintain awareness of quality assurance standards throughout the planning, execution, and delivery of online education programs, and promptly identify and report any issues or inconsistencies
- Assist in other areas of the association as requested by leadership
- Provide backup assistance as needed in the department.
- Associate or bachelor’s degree in communications, marketing, or similar; or equivalent experience is highly desired
- At least three years of professional business, customer service or event experience
- Strong written and verbal communication and customer service skills
- Previous public speaking experience is a plus and must be comfortable with public speaking and moderating live events
- Ability to handle the fastpaced event environment; problemsolve and make sound decisions on the fly
- Intermediate computer skills utilizing numerous technology platforms, Zoom, and Office365 experience
- Strong project management skills, detail orientated, deadline driven, while maintaining a high level of accuracy
Work is performed in a hybrid environment, with the ability to commute to the headquarters in Appleton, WI approximately 1-2x per month. Works hours are normally Monday through Friday and will usually average 40-45 hours a week. Extended evening and weekend work may occur occasionally to meet the needs of the business.
Benefits
- 3 medical plan options with employer H.S.A contribution
- Dental and vision insurance
- Dependent care and medical flexible spending account
- Paid basic life insurance voluntary life options
- Accident, hospital and critical illness
- 401(k) with employer match
- 13 paid holidays
- Paid Time Off (PTO) Birthday PTO Volunteer Time Off
- Flexible work arrangement
- Employee Assistance Program
- Shortterm and longterm disability
- Tuition and certification support
About National Association of Tax Professionals
The National Association of Tax Professionals (NATP) is the largest association dedicated to providing tax professionals with the resources, connections and education they need to skillfully deliver federal tax preparation services to their clients. NATP is comprised of over 23,000 leading tax professionals who have a superior standard of ethics and professional excellence. Serving nearly 11 million taxpayers, members rely on NATP to deliver connections, content expertise and advocacy. NATP welcomes all tax professionals in their quest to continually meet the public’s needs, no matter where they are in their careers. NATP is headquartered in Appleton, WI.