Membership & Communications Coordinator | North Carolina

To be considered for this position, please upload your resume and cover letter at the prompt.

The North Carolina Chapter of the National Association of Social Workers (NASW-NC) with an office in downtown Raleigh and with statewide membership of approximately 5,000, is seeking a Membership and Communication Coordinator with demonstrated program management and communication skills. NASW is the largest membership organization of professional social workers in the world. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies.

I. MAJOR FUNCTIONS:

Reporting to the Executive Director, the Membership and Communication Coordinator is responsible for activities related to the acquisition and retention of members by developing and marketing benefits, leading program development, and managing membership information. This position also oversees NASW-NC’s communication efforts. Though the majority of this role will support the membership of NASW-NC, this position will also be responsible for providing some support and resources to the membership of NASW South Carolina.

II. BASIC DUTIES AND RESPONSIBILITIES:

• Serve as the first point of contact for members, providing support and resources as applicable.
• Develop and implement innovative member engagement strategies that improve member retention.
• Develop, implement, and support initiatives to increase membership from culturally and linguistically diverse backgrounds, as well as from different stages of social work careers.
• Manage all association communication including email management system, maintaining and updating NASW-NC website, and creating and editing chapter newsletters.
• Take a lead role in maintaining and utilizing social media and networking for association marketing and communication.
• Create, maintain, and optimize creative membership benefits and programs. This includes maintenance of existing content, as well as recommending and implementing actions for new programs, tools, technology, and processes to support membership.
• Create and maintain relationships with key external partners and stakeholders, include Schools of Social Work.
• Provide volunteer management overseeing volunteer-led Local Program Units and Student Liaison program.
• Serve as the staff liaison to various volunteer committees.
• Other duties as assigned.

III. MINIMUM WORK REQUIREMENTS:

Skills:

• Commitment to the social work profession and upholding the NASW Code of Ethics.
• Must have demonstrated experience managing people, projects, and budgets; planning for member/customer service.
• Excellent verbal and written communication and interpersonal skills required. Must be able to engage with members to understand their concerns and identify how NASW-NC may be able to assist.
• Excellent presentation skills.
• Creative approaches to problem solving are required.
• Ability to simultaneously coordinate a variety of projects, shift priorities, and work within budget and deadlines is required.
• Ability to work independently, take initiative, and be dependable.
• Ability to work collaboratively within a small team towards shared goals.
• Ability to develop ideas into executable plans.
• Ability to work occasional evenings and Saturdays. 
• Some travel within North Carolina.

Knowledge: 

• Bachelor’s degree. BSW or MSW strongly preferred.
• Strong computer and technology skills including knowledge of:
  • Microsoft Office suite
  • Canva
  • Constant Contact (or a similar communication platform)
  • Zoom
  • Database management
  • Social media platforms including Facebook, Instagram, and LinkedIn
  • Website updates/maintenance

Experience: Minimum of 3 years of related or relevant work experience.

IV. ATTRIBUTES

• Results driven: This individual sees the big picture, assists with the development and monitoring of key performance metrics to produce the desired results.
• Strong business acumen: This individual sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations.
• Firm and fair leadership: This individual will work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others.
• Partnership: This individual is able to build trust internally and externally and must be viewed as highly professional, discreet, and accountable.
• Organizational agility: This individual has a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making. 
• Perceptive:  This individual is creative and intuitively recognizes opportunities and takes appropriate action.

This position is eligible for our NASW benefits package, which includes: Health/Dental/Vision Insurance, Paid Time Off, Paid Parental Leave, Life Insurance, 401(k) plan, Health Savings Account and more.

NASW is an equal opportunity employer.  As such, NASW is committed to promoting and providing equal employment opportunities to all applicants and employees.  The selection of personnel, including new hires and promotions, will be on the basis of qualifications designed to ensure appointments of persons able to effectively discharge the duties and responsibilities of their position.  The Association will not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender, gender identity or expression (including transgender status), marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.  The Association will also abide by applicable Affirmative Action requirements mandated by any federal contracts.

Salary : $55,000 - $60,000