What are the responsibilities and job description for the Professional Affairs Regulatory Coordinator position at National Association of Boards of Pharmacy?
The Professional Affairs Regulatory Coordinator is involved in all aspects of the NABPLAW database and assists with research projects when needed. The coordinator should also handle and resolve a majority of the customer inquires and customer service issues, unless the issue needs to be escalated. The coordinator will liaison between professional affairs and other departments for the purpose of coordinating software updates and to ensure conformity with other department procedures. The ideal candidate should be detailed oriented and motivated to enhance the quality of NABPLAW. The coordinator should also have a working knowledge of federal and state regulatory frameworks. Professional communication with customers is also required.
Status: Non-Exempt
Reports To: Professional Affairs Manager
Supervision: N/A
Responsibilities:
Professional Affairs
1. Coordinates with NABPLAW staff to ensure that the NAPLAW database is as accurate as possible using Westlaw as primary resource and NABP's State News Roundup as an additional resource.
2. Coordinates with NABPLAW staff to ensure that the database review cycle is completed in a timely manner as
determined by the Professional Affairs Manager.
3. Is primary person responsible for drafting correspondence to subscribers, state boards of pharmacy, vendors, potential subscribers, and other organizations and seeks assistance from the Professional Affairs Manager if needed.
4. Ensures that NABPLAW tasks are completed according procedural time lines.
5. Monitors service workflow, and coordinates with the Professional Affairs Manager of progress and issues that
arise. Identifies and resolves causes of delays, and prepares proposals to prevent future delays.
6. Ensures customers spreadsheets includes accurate information about subscribers and status, and identifies necessary
follow- up to ensure quality customer service.
7. Assists in coordinating the implementation of the NABPLAW service with state boards of pharmacy, subscribers, potential users, and vendors, including the maintenance of licensing agreements, training schedules, documentation, royalty payments, subscriber payments, etc.
8. Assists with NABPLAW searches as determined by the Professional Affairs Manager. Assists with updating the Survey of Pharmacy Law as determined by the Professional Affairs Manager.
9. Coordinates with other departments including Technology, Marketing, and Accounting, on NABPLAW database maintenance, innovative marketing, subscription sales.
Activates all new subscriptions and users within the database and in OVID in a timely manner.
10. Ensures that customer subscriptions are activated and deactivated in the database and in OVID in a timely manner.
11. Provides clear and accurate instructions to customers telephonically and through grammatically correct emails.
12. Is the primary person responsible for updated NABPLAW procedures.
13.. Independently drafts professional emails to subscribers and future customers related to Professional Affairs regulatory resources (ie, NABPLAW and Survey of Pharmacy Law).
Projects and Reporting
1. Assists in planning, implementing, and monitoring the budget related to the NABPLAW service.
2. Creates an accurate quarterly budget report for the NABP Executive Committee.
3. Coordinates with the marketing department in customer surveys to ensure NABPLAW meets the current need of customers.
4. Conducts quality assurance checks for accuracy and relevancy of NABPLAW citations and updates inaccuracies or outdates accordingly.
Other Responsibilities
1. Coordinates the training new Professional Affairs personnel, including coordination of workflow with fellow staff member(s).
2. Maintains inventory of supplies
3. Assists Professional Affairs Manager in special projects assigned
4. Performs other duties as assigned.
5. Responsibilities subject to change to accommodate Association and departmental policy and procedure changes.
6. Immediately reports and discusses all unusual circumstances, and all matters which may be contrary to Association policy, with the Professional Affairs Manager, Senior Manager, Director or the Executive Director/Secretary.
Education/Experience:
- Associate degree or equivalent work experience required. Bachelor’s degree preferred.
- Two or more years of office, Association, and project management experience, good attention to detail, and organizational skills required.
- Excellent written and verbal communications skills.
- Must be conversant with Microsoft Office, particularly Word, Outlook, and Excel and have comfort level in using databases and other computer applications such as Adobe Acrobat Pro.
- Competence in performing Internet searches is a must. Experience in pharmacy operations preferred.
Pay: $21.00 - $23.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Hybrid remote in Mount Prospect, IL 60056
Salary : $21 - $23