What are the responsibilities and job description for the Customer Service Rep position at National Asset Recovery Specialists Inc?
Are you ready to be part of an exhilarating journey in the high-growth Automotive Repossession industry? National Asset Recovery Specialists, Inc. is seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. If you're passionate about providing exceptional service, excel at multitasking, and are eager to grow professionally within a fast-paced, high-growth company, then this is the opportunity you've been waiting for!
Key Responsibilities:
As our Customer Service Representative, you'll play a vital role in ensuring smooth operations and top-notch customer support. Your responsibilities will include:
As our Customer Service Representative, you'll play a vital role in ensuring smooth operations and top-notch customer support. Your responsibilities will include:
- Showcasing your exceptional communication skills by submitting daily reports to clients via email and web portals.
- Mastering the art of handling incoming phone calls from clients, auctions, and transporters, delivering a high level of customer service with every interaction.
- Demonstrating your knack for data entry as you manage simple Excel spreadsheets with speed and precision.
- Embracing your organizational prowess by scanning and filing important documents efficiently.
- Tackling basic accounting tasks with confidence and accuracy.
- Excelling in managing team time reporting tasks to keep everyone on track and focused.
Required Qualifications:
- A high school diploma or equivalent (college degree preferred).
- Minimum of six months of customer service and/or data entry experience.
- Proven ability to thrive in a team environment, contributing to the success of the entire organization.
- Strong data entry and PC skills, with a minimum typing speed of 50 words per minute.
- Ability to navigate the internet, perform Google searches, and work with Customer Relationship Management applications.
- Excellent active listening skills, enabling you to provide top-notch customer service over the phone.
- A knack for working under pressure in a fast-paced environment, consistently delivering quality work even under tight deadlines.
- Top-tier organization and filing skills to keep everything running smoothly.
- Applicants must pass an F.B.I. background check covering the last 15 years.
Preferred Qualifications:
While not required, the following qualifications are preferred and will be considered an advantage:
- Experience in office support, clerical work, customer service, administrative roles, receptionist/front desk roles, accounting, payroll time management, and knowledge of Recovery Database Network portal.
Benefits:
- Advancement Opportunities: We believe in promoting from within, providing you with a clear path for growth and development!
- Diverse Areas of Work: You'll have the chance to explore various fields such as Account Management, Team Management, Skip Tracing, Accounting, Field Investigation, and Data Analytics.
- Competitive Base Pay: Enjoy a competitive base salary with monthly bonus opportunities based on performance.
- Laid-Back, Hard-Working Environment: Our office culture is friendly, relaxed, and conducive to productivity.
- Monthly Bonuses: Your hard work and dedication will be rewarded with additional monthly bonuses tied to company performance.
- Comprehensive Benefits: We value your well-being and offer health insurance, 401k matching, and paid time off (PTO).
- Fuel Your Days: We've got the coffee covered, and you'll enjoy weekly team lunches - bring your energy, and we'll bring the camaraderie!
Salary : $17 - $18