Hotel Customer Service Representative

Are you a force for good? Are you outgoing and have excellent interpersonal skills? Do you have high attention to detail and committed to providing outstanding service to our guests? The Arbor Day Foundation could be the perfect fit and organization that makes you love where you work.

Arbor Day Farm is a property owned and operated by the Arbor Day Foundation. This property is where our missions come to life! As one of the world's largest operating conservation foundations, the Arbor Day Foundation educates and engages stakeholders and communities across the globe to involve themselves in its mission of planting, nurturing and celebrating trees. Our vision is to help others understand and use trees as a solution to many of the global issues we face today, including air quality, water quality, climate change, deforestation, poverty and hunger.

The Lied Lodge is looking for a Hotel Customer Service Representative (Front Desk Agent) to join our team!

You Have:

Excellent customer service and communication skills. Provide excellent guest service in person, over the phone, and via email. Have knowledge of proper telephone etiquette. Communicate with housekeeping and maintenance departments for guests’ needs.

Experience with computers. Ability to learn the OPERA computer system. As well as experience using Microsoft Word and Excel. Basic computer and multi-line phone system.

Positive Attitude. Ability to smile and be courteous and guests. Be an energetic and optimistic team player. With the ability to accept constructive feedback.

Detail Oriented skills. You are very detail oriented with strong organizational, time management, and planning skills. Ability to handle busy situations and multitask.

Ability to work in the U.S. You will be able to provide necessary i9 documentation, if selected within 3 days of start date.

You Will:

Provide critical first impressions. You are passionate about providing service that is warm, welcoming, and world-class service to all our guests. You enjoy starting conversations with new guests.

Responsibilities include. Registering guests, assigning rooms, accommodating special requests, and ensuring smooth memorable experience.

Work as a team and individually. Be a part of helping us create a fun work environment with teamwork at the forefront to ensure a positive experience for guests.

Love Where You Work:

We’re in this together. A culture focused on kindness, collaboration and the intrinsic shared purpose to do what’s right. We pride ourselves on the culture we’ve built. We love it, and we know you will too.

We care about your mental health. We offer an EAP (Employee Assistance Program) where you and your family can access free counseling sessions and much more support.

We will feed you. Our Culinary Team will provide one complimentary meal per day.

We invest in your future. 401k participation for ALL Team Members. 

We want to stay connected. We’ll include you on our property-wide communications so you can stay in the know of company initiatives.

We’ll round out the experience. We put our culture first, and we host events and experiences throughout the year to show that we care about you (and your family).