General Manager

General Manager – Relocation package available

Are you a leader with the unique ability to drive employee engagement, guest experience, and profitability simultaneously? Do you naturally possess a strong business acumen and an ability to influence, encourage, and develop people? Does the opportunity to make the world a better place through hospitality and impact intrigue you? Are you the type of leader who enjoys being known for being overly present with Team Members?

Our organization: The Arbor Day Foundation was founded in 1972 & has grown to become the largest nonprofit membership organization dedicated to planting trees, with more than one million members, supporters, and valued partners. Their vision is to help others understand and use trees as a solution to many of the global issues we face today, including air quality, water quality, climate change, deforestation, poverty and hunger. As one of the world's largest operating conservation foundations, the Arbor Day Foundation educates and engages stakeholders and communities across the globe to involve themselves in its mission of planting, nurturing and celebrating trees. More information is available at arborday.org

Our property: The Lied Lodge resides within the 260 acres of Arbor Day Farm, which is a property owned & operated by the Arbor Day Foundation. It was created to give guests a place to experience nature in a comfortable setting. A natural setting, rustic ambience, and exceptional service make Lied Lodge unique to our guests. Lied Lodge is regionally recognized & offers 140 guest rooms, over 14,000 square feet of meeting space, and hosts a diverse audience of business and leisure guests 365 days a year.

Who we’re looking for:

The Arbor Day Foundation is in search for a General Manager to lead its Lied Lodge at Arbor Day Farm. We’re looking for someone who will lead our Team Members by example, fostering a strong, cohesive team environment that builds confidence and strong morale while maintaining high retention.  This role is responsible for managing operations, driving growth, & ensuring high levels of employee engagement and guest satisfaction.  The General Manager oversees all aspects of the hotel and will be responsible for supporting the Director of Sales, Director of Rooms, Director of Maintenance, and the Director of Food and Beverage.

The ideal candidate is able to drive exceptional results through leveraging a unique and world class property, has an insatiable ambition to lead a high functioning team, and possesses the ability to create an engaging culture for both guests & Team Members. This role will report to the Vice President of Arbor Day Farm.

The Arbor Day Foundation offers an excellent work environment, an attractive benefits package, and the rewarding opportunity to facilitate environmental stewardship. If this unique opportunity sounds like a great fit for your talents and interest, please apply with a cover letter and resume to the Arbor Day Foundation’s careers page at arborday.org/careers.

Essential Functions of the position:

• • Cultivate & maintain a positive and engaging culture for both guests & Team Members
  • Supervise and develop the performance of all department directors and their respective departments, including Reservations, Front Office, Housekeeping, Maintenance, Food & Beverage, & Sales to ensure the highest level of guest and employee satisfaction in a cost-effective manner.
  • Develop and maintain relationships with guests to ensure retention.
  • Manage guest feedback forum and service recovery efforts.
  • Monitor the full range of operations and financial performance of the Lied Lodge while providing operational guidance to leaders and team members.
  • Ensuring financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
  • Facilitating the alliance between all departments to support effective revenue generation & operational excellence.
  • Ensure all hotel policies and procedures are fully implemented in all departments, including Safety, Emergency and Human Resources as outlined in the Team Member Handbook.

Knowledge, Skills, & Abilities:

• • Ability to provide world-class service to guests & Team Members
  • Strong interpersonal/communication skills
  • Energetic, positive team player
  • Strong aptitude in financial management, financial reports and analysis
  • Familiarity with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances.
  • Must be able to read, write, & speak English. Ability to speak Spanish is a plus.
  • Must be able to handle standing/walking, carrying/lifting up to 25 pounds, bending/twisting, climbing stairs and more.

Qualifications:

• • Bachelor's degree or the equivalent coursework in a related specialized field and two years of related experience, or a Master's degree.
  • Ten years of hospitality driven experience, preferably in a variety of departments
  • Boutique or independent property experience is preferred
  • Valid Driver’s License in good standing with the Department of Motor Vehicles

  Schedule:

• • Full-time position
  • Must have the ability to work a variety of shifts (days, nights, weekends, & holidays)
  • Must be able to be on-call

Salary & Benefits:

• • Competitive annual salary, dependent upon experience
  • Relocation package available to candidates outside of the local area
  • Medical, Dental, Vision, 401k company match
  • Company paid short-term disability & long-term disability
  • Tuition Reimbursement program
  • Paid-time off, paid sick leave, & paid volunteer leave
  • Free soda & coffee during shift
  • Discounts on food, rooms, retail gift shop items, & golf
  • Free admission to on-site attractions
  • Access to pool & sauna

Keywords: *Hotel Management, General Manager, Hospitality jobs, Hotel Manager, Food & Beverage Director, Vice President, Director of Rooms, Director of Sales, Boutique Hotel, Executive Chef, Culinary, Leadership, Management, Relocation Package