What are the responsibilities and job description for the Overhead Doors Sales & Service Manager position at Nation's Best Holdings?
Overhead Door Sales & Service Manager
Role Summary
Advanced Window Systems is expanding its product and service offerings beyond windows and entry doors by launching a residential and light commercial overhead door division. The Overhead Door Sales & Service Manager will lead the development of this new business, building the operation from the ground up while establishing the technical, operational, and sales foundation for long-term success.
We're looking for an experienced overhead door professional with strong knowledge of residential and commercial door systems, installation and service, manufacturers, and product sourcing. This individual will use that expertise to build and grow a profitable, scalable operation.
This role combines technical expertise with leadership, business development, and day-to-day operational oversight.
Key Responsibilities
Technical & Service Leadership
- Lead and perform installation, repair, and preventative maintenance for residential and light commercial overhead doors
- Work across sectional, rolling steel, high-lift, operators, and related systems
- Establish safety standards, service protocols, and quality expectations
- Serve as the escalation point for complex troubleshooting and repairs
- Train, coach, and eventually help hire overhead door technicians
Sales & Revenue Growth
- Drive overhead door sales through service calls, replacements, upgrades, and new installations
- Support estimating, quoting, and job scoping for both residential and commercial customers
- Identify upsell and replacement opportunities
- Partner with AWS leadership and sales teams to grow this new service line
- Build relationships with builders, contractors, property managers, and homeowners
Program & Operations Build-Out
- Build the overhead door service and sales program from scratch
- Design workflows for service calls, installations, scheduling, and follow-up
- Establish pricing models, margins, and service rates
- Set up inventory, truck stock, and ordering processes
- Create documentation and playbooks to ensure consistency and scalability
Vendor & Manufacturer Management
- Identify and recommend preferred overhead door manufacturers and suppliers
- Establish purchasing channels and vendor relationships
- Advise AWS leadership on product selection, availability, and cost structures
- Stay current on manufacturer programs, warranties, and product updates
Qualifications & Experience
- 5 years of hands-on experience as an overhead door service technician
- Proven experience with both residential and light commercial overhead door systems
- Strong background in installation, repair, troubleshooting, and replacement
- Working knowledge of major overhead door manufacturers and suppliers
- Experience with estimating, quoting, or selling overhead door services preferred
- Prior lead technician or supervisory experience is a strong plus
- Valid driver’s license and clean driving record
What Success Looks Like
- A fully operational overhead door service and sales function
- Clear vendor partnerships and sourcing strategies in place
- Profitable service margins and growing sales revenue
- Consistent, high-quality customer experience aligned with the AWS brand
- A scalable foundation to support future technician growth
Why Join Advanced Window Systems
- Advanced Window Systems is a proud business of Nation’s Best Holdings, LLC, one of the fastest-growing building materials and services platforms in the country
- Backed by a strong parent company with the resources, scale, and long-term vision to invest in growth
- Opportunity to build and lead a new business line within an established and well-capitalized organization
- High level of autonomy and trust
- Direct impact on revenue growth and customer expansion
- Long-term leadership and career growth potential