Lead Cashier - Hometown Building Centers - Springtown

Position Overview
The Lead Cashier / Key Holder is responsible for delivering excellent customer service while supporting daily front-end operations. This role helps oversee cashiers, ensures accurate transactions, and serves as a point of contact when management is not present. This position plays a key role in keeping the store running smoothly and creating a positive customer experience.

Key Responsibilities

• Provide excellent customer service by actively engaging with customers, greeting them, and assisting with their needs
• Lead front-end operations, including opening and closing procedures, cash drawer accountability, and ensuring registers are properly staffed
• Serve as a key holder, assisting with store opening/closing, securing the building, and handling basic operational decisions when management is not on site
• Support and guide cashiers throughout the shift, answering questions and stepping in as needed
• Process transactions accurately and efficiently, following all cash handling procedures
• Assist customers with product questions, locating items, and offering recommendations
• Promote current sales, programs, and loyalty initiatives (including Do it Best rewards)
• Handle customer concerns and escalate issues as needed, working toward resolution in a timely and professional manner
• Maintain a clean, organized, and safe front-end and store environment
• Communicate effectively with store leadership regarding any issues, concerns, or operational needs
• Continuously build product knowledge to better assist customers and support sales efforts
• Perform additional duties as assigned to support overall store operations

Qualifications

• High school diploma or equivalent preferred
• Previous retail or cashier experience required; leadership or key holder experience preferred
• Comfortable using computers, POS systems, and basic office technology
• Strong attention to detail, especially with cash handling and accuracy
• Ability to multitask and stay organized in a fast-paced environment
• Strong communication and customer service skills
• Dependable and able to work independently when needed
• Ability to lift 25–50 lbs and perform physical tasks such as standing, bending, and reaching throughout the shift
• Availability to work a flexible schedule, including evenings and weekends