What are the responsibilities and job description for the Administrative Assistant position at Natick Pelvic Health?
Part-Time | Private Pelvic Health Physical Therapy Practice
ABOUT THE ROLE
Our specialty pelvic floor physical therapy clinic is seeking a warm, organized, and dependable Administrative Assistant to join our growing team.
We believe the front desk is the face of the clinic and essential for the success of the practive and a crucial part of our team.
The position involves interacting with patients, handling the schedule, filing paperwork, answering the phones, and explaining pelvic floor physical therapy to new patients.
The ideal candidate is professional, personable, detail-oriented, and comfortable working independently in a calm, quiet, low-stress office environment.
ABOUT US
Natick Pelvic Health is a growing specialty pelvic floor physical therapy clinic. We believe in hour-long treatment sessions with a qualified pelvic floor physical therapist, manual physical therapy, and a customized treatment approach. Our practice is intentionally designed to be calm, quiet, and low stress. We are focused on providing the best possible care for our patients.
PRINCIPLE DUTIES: Patient & Office Support
- Greet patients promptly and courteously when they enter the practice
- Schedule patients over the phone or email
- Answer incoming phone calls and respond to patient inquiries
- Manage scheduling, confirmations, cancellations, and rescheduling
- Communicate with patients by phone, email, and text
- Assist with new-patient paperwork and administrative intake
- Track referrals and referral sources
- Help prepare marketing and educational materials
- Maintain an organized, clean, and inviting office
- Manage patient forms, folders, and other office materials
- Monitor and restock office supplies
- Assist with laundry and general office organization
QUALIFICATIONS & SKILLS
- Minimum of one year experience in customer service setting - experience as a receptionist in a healthcare setting strongly preferred
- Proficient in Microsoft Word, Excel, and Google Documents
- A high school diploma is required; an AA or bachelor's degree is preferred
- Ability to interact in a professional and courteous manner with patients and co-workers at all times
- Able to take patient payment, use a fax machine, handle email communications, and a phone system
- Ability to learn and communicate about pelvic floor physical therapy and the various diagnoses that are seen at the practice
- Handle paperwork filing in an organized manner
- Communicate clearly in person and on the phone
SCHEDULE & COMPENSATION
- Part-time, approximately 20–30 hours per week, no weekends
- In-office
- Schedule to be determined based on practice needs within the hours of 8am - 6pm
- Paid Time-Off
- $20-25/hour, depending on experience
- Opportunity for additional hours as the practice grows
To apply, please provide a resume and detailed cover letter that demonstrates you have visited the Natick Pelvic Health website.
Pay: $21.00 - $25.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $20 - $25