What are the responsibilities and job description for the State Farm Customer Service Representitive position at Nathan Smith State Farm?
Job Overview
The Customer Service Representative will serve as the primary point of contact for our clients, assisting with inquiries, policy management, claims processing, and providing general support. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others.
Salary Range: $40,000.00 - $65,000.00 per year
Benefits
Annual Base Salary Commission
Paid Time Off (PTO)Mon-Fri Schedule
Retirement Plan
Evenings Off
Life Insurance
Hands on Training
Requirements
- High school diploma or equivalent; college degree preferred
- Valid Property and Casualty (P&C) insurance license required (or ability to obtain license within 90 days of hire)
- Previous experience in customer service, preferably in insurance or financial services
- Strong interpersonal and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Proficient with computers and common office software (e.g., Microsoft Office)
- Knowledge of State Farm products is a plus, but training will be provided
- Detail-oriented with excellent organizational skills
- Friendly, patient, and professional demeanor
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person
- Assist clients with policy questions, changes, renewals, and claims processing
- Provide accurate and timely information about insurance products and services
- Maintain detailed and up-to-date customer records in the agency management system
- Collaborate with agents and team members to resolve customer issues and ensure satisfaction
- Follow up with clients to ensure their needs are met and to build lasting relationships
- Support administrative tasks as needed to help the agency run smoothly
About Us
State Farm Agency
Salary : $40,000 - $65,000