Front Desk Clerk-Full time

Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Embassy Suites Hotel Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, monthly team member appreciation events and several employee recognition programs and so much more! The Embassy Suites Rosemont hotel is located one mile from O'Hare International Airport and just minutes from the Kennedy Expressway and CTA Blue line.

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation.

Job Duties:

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Other duties as assigned.

ork experience as a Hotel Front Desk Agent, Receptionist, or similar role.

• Customer service attitude.
• Hilton PEP experience preferred.

Competencies:

• Strong attention to details and guests’ needs.
• Flexibility in accomplishing varied tasks under wide-ranging conditions.
• Ensure all tasks are completed on time.
• Self-Starter.
• Ability to follow instructions.
• Read and speak English.
• Excellent organizational and communication skills.
• Ability to focus attention on guest needs, remaining calm, courteous, and responsible always.

Position Type/Expected Hours of Work:

Part time position, flexible shifts to include weekends and holidays.

Union Rate: 20.45 an hour

Benefits:

• Free Union Medical, Dental, and Vision Insurance
• Life Insurance/Short-term Disability
• Health Savings Account
• Free Parking
• 401k with company match
• Referral Program
• Employee, Friends and Family Hotel Discount at Brand Properties
• Tuition Reimbursement
• Free meals

Required Education and Experience:

High School diploma or equivalent.