What are the responsibilities and job description for the ADMINISTRATIVE ASSISTANT position at Natchitoches Regional Medical Center?
Description
The LECH Administrative Assistant provides physical coverage of the reception desk for LECH, answers/screens telephone calls and assists physicians, nurses, representatives, etc. seeking assistance and concerns from the operating room. This position supports and enhances the Manager’s leadership by performing secretarial and minor executive duties.
Primary responsibilities include planning, directing, coordinating and providing high quality, safe, effective patient care in LECH.
Primary Responsibilities
1. Promotes the mission, vision, and values of the organization
2. Oversee the daily workflow and patient scheduling in collaboration with the Department Manager by scheduleling appointments and meetings and maintaining calendar
3. Act as a liaison for the unit(s) and provides physicians, families, and ancillary departments with direction and/or assistance as needed
4. Responds to telephone and visitor inquiries in a prompt, courteous manner
5. Collaborate effectively with other disciplines and departments
6. Participate in quality review and performance improvement projects
7. Use problem-solving and conflict resolution skills to foster effective work relationships with team members
8. Maintain required competencies and education
9. Maintains privacy and confidentiality of all appropriate information
10. Assist with budget oversight, implementation of standards of care and standards of practice
11. Implements policies and procedures for department functioning
12. Prepares reports, graphs, letters, memos, etc.; Handles routine coorespondences; Assists in maintaining general files
13. Edits Meditech accounts, enters charges and assists with billing, POs, etc to expedite charges
14. Perform other duties as assigned
Competencies
1. Advanced secretarial skills.
2. Knowledge of computers and computer programs such as Word, Excel, PowerPoint, etc.
3. Maintain patient confidentiality at all times.
4. Ability to communicate effectively, both verbally and in writing.
5. Ability to organize and prioritize job duties and special assignments.
6. Ability to resolve routine problems and maintain confidential information.
7. Maintain regulatory requirements, including all state, federal and local regulations.
8. Strong organizational and interpersonal skills.
9. Ability to determine appropriate course of action in more complex situations .
10. Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
11. Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Supervisory Responsibility
None.
Requirements
Required Education and Experience
1. High school diploma
2. Two years secretarial experience with public contact
Preferred Education and Experience
1. Prior work in healthcare field with understanding of medical and surgical terminology.