Administrative Associate - Behavioral Health services

Location Detail: Natchaug Journey House (10187)

Shift Detail: Schedule: 7:00am-3:30pm

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Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Natchaug Hospital is Eastern Connecticut’s leading provider for children, adolescents and adults with mental illness and substance abuse addictions. We offer a variety of programs including inpatient and outpatient behavioral health, residential treatment for court-involved teenage girls, geriatric services, clinical day treatment schools and chemical dependency services. Through our multi-site network of care, we constantly strive to meet its mission in helping people find their way while educating and empowering individuals to participate in their own care and recovery.

Program Summary

Natchaug Hospital's Journey House program is a specialized residential treatment facility on the Mansfield campus for adolescent girls with identified needs for behavioral health services who admitted through a referral from the juvenile justice system. Journey House offers a variety of evidence-based treatment modalities that are carried out in individual, group and family settings. Residents and the treatment team collaborate on discharge planning, which includes coordination of individual and family therapy, medication management, identification of a primary care physician and any vocational, recreational or educational planning.

Job Summary

Administrative Associate II provides a full range of varied, multi-skilled secretarial, clerical, and administrative support under general direction that requires creativity, and independent, discretionary judgment, and confidentiality to ensure that the needs of the internal and external customer are met. Documentation in EPIC or other hospital computer programs.

Key areas of responsibility:

• Provide efficient, accurate, and timely administrative support through the preparation of a variety of reports and correspondence. Perform varied data entry into established spreadsheets and databases, may modify spreadsheets and databases based upon existing formats with approval. Ensures the validity and of data and outputs, and reconciles differences. Uses information to produce reports.
• Completes and maintains standard records/forms/logs according to detailed procedures. Maintains appointment calendar and schedules appointments.
• Contribute to the successful operation of the department by providing clerical support under general direction such as: maintaining unit files in a complete, accurate, and timely fashion in accordance with the standards of the work area, suggesting changes to system to meet changing needs.
• Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others. Handle inquiries directly or forward to appropriate person. Initiate communications regarding assigned responsibilities and other routine matters. Knows when to refer to a higher authority.
• Demonstrates competencies, including knowledge and behaviors, to meet age-specific patient needs (e.g. Pediatrics, Adolescents)

Qualifications

• High School Diploma or equivalent required, additional education preferred

• One to Two years previous administrative support experience

• Working knowledge of EPIC preferred

• Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently
• Ability to read and understand oral and written instructions, and effectively communicate information
• Advanced computer skills related to office applications, email, internet and hospital computer programs
• Ability to maintain confidentiality at all times

We take great care of careers.

Hartford HealthCare provides eligible employees with an extensive benefits package and all the benefits of working with a top notch organization:

• Medical, vision and dental benefits
• 401(k) plan with employer match up to 7%
• Paid time off with accrual starting on the date of hire
• Tuition Assistance
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.