What are the responsibilities and job description for the Service Advisor position at NATA?
Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, providing exceptional customer service while effectively communicating their needs to our technicians. This role requires a blend of automotive knowledge, sales skills, and a commitment to delivering a high-quality customer experience.
Duties
- Greet customers and assess their automotive service needs with professionalism and courtesy.
- Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed.
- Utilize upselling techniques to recommend additional services based on vehicle maintenance schedules and diagnostics.
- Maintain accurate records of customer interactions, service history, and estimates through effective service writing.
- Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Conduct follow-ups with customers regarding their vehicle status and satisfaction with services rendered.
- Handle cash transactions and maintain accurate financial records related to service sales.
- Stay updated on automotive repair trends, technologies, and dealership policies to provide informed recommendations.
Requirements
- Previous dealership experience is preferred but not mandatory.
- Strong background in auto service management or mechanic experience is highly desirable.
- Proficient in automotive diagnostics, mechanical knowledge, and vehicle maintenance practices.
- Experience in service writing, auto estimating, and automotive repair processes is essential.
- Familiarity with various automotive systems including transmissions, oil change procedures, air brakes, alignment, suspension, tire service, diesel engine repair, shocks & struts, and brake repair is advantageous.
- Excellent customer service skills with a focus on building relationships and trust with clients.
- Ability to effectively upsell services while maintaining customer satisfaction.
- Strong organizational skills with attention to detail in cash handling and record keeping.
- A passion for the automotive industry and a commitment to continuous learning in automotive service advancements. Join us in delivering outstanding automotive care while helping customers keep their vehicles running smoothly!
Job Type: Full-time
Pay: $65,000.00 - $120,000.00 per year
Work Location: In person
Salary : $65,000 - $120,000
