What are the responsibilities and job description for the Program Manager position at Nasscomm?
Position: Program Manager
Location: San Jose, CA (Hybrid - 3 days a week- Tues to Thurs)
Duration: 6 months Contract
Job ID: 2161
Join Adobe’s Creativity & Productivity BCDD team! We are seeking a technical leader with executive presence to drive cross-functional initiatives, deliver our strategic roadmap, and build end-to-end capabilities that delight customers
.
Key Requirement
s:Experience: 7–10 years of Tech Program Management experience in software/tech, specifically within a Customer Experience environment (web, voice, and messaging
).
Domain Expertise: Proven track record in interactive customer experiences, including WhatsApp outreach, inbound IVR automation (Amazon Connect), and Sales/CX platfor
ms.
Methodologies: Mastery of Agile, Scrum, Waterfall, and Hybrid frameworks—knowing exactly when and how to deploy them for program succ
ess.
Leadership: Exceptional ability to lead multi-discipline teams, navigate ambiguity, and build trust with senior leader
ship.
Education & Certifications: Bachelor's degree required (MBA preferred). PMP, CSM, PMI-ACP, or PgMP certifications are a major