What are the responsibilities and job description for the PC Refresh Tech/Systems Engineer position at Nasscomm?
Role: PC Refresh Tech/Systems Engineer
Contract: 8 Months
Location: Amarillo, Texas|Onsite
Primary Responsibilities
- Execute day to day PC refresh activities (device preparation, deployment, and transition from legacy endpoints)
- Follow established procedures for imaging, configuration, asset tracking, and documentation
- Engage directly with end users for device handoff, basic troubleshooting, and immediate post cutover support
- Coordinate with local leads on schedule, priorities, and site specific logistics
In Scope Activities
PC Refresh Execution
- Receive, stage, and prepare new PCs/laptops according to standards
- Apply approved images, configurations, and policies using approved tools and build processes
- Perform required pre deployment checks (connectivity, login validation, basic app access per checklist)
- Coordinate pickup/installation windows with end users or local site contacts
End User Handoff and Floor Support
- Schedule and execute device handoffs with end users (desk side or designated pickup locations)
- Assist users with first login and basic orientation to the refreshed device
- Provide initial troubleshooting related to device setup (peripherals, docking, network/Wi Fi connectivity, profile issues)
- Capture and route issues outside the refresh scope into the IT support/ticketing process per direction
Legacy Device Transition
- Collect legacy endpoints according to decommissioning procedures
- Apply required steps for data validation/backup (where directed and enabled by approved tools/processes)
- Label, package, and stage decommissioned devices for disposal, return, or reuse per policy
Coordination, Documentation, and Reporting
- Update provided tracking systems (CMDB/asset databases, spreadsheets, ticketing systems)
- Record device status, user acceptance, and any open issues per provided templates and cadence
- Participate in regular coordination or stand up meetings to review progress and priorities
Skills - Must Have
PC Tech, experience with PC refresh and troubleshooting, experience with customer service, end user support
Skills - Nice To Have
Ability to suggest process improvements