ONTAP SME

We are seeking a highly motivated, customer-focused Senior Storage & Cloud Solutions Engineer to join our team. The ideal candidate is a self-starter who thrives in large enterprise environments, takes ownership of assigned work from start to finish, and is passionate about helping customers achieve successful outcomes. This individual will be driven to continuously learn new technologies, adapt to evolving customer needs, and deliver exceptional service while working independently and collaboratively.
Key Responsibilities
•Serve as a trusted technical advisor, driving successful customer outcomes through proactive engagement and solution delivery.
•Independently manage and execute technical projects, taking ownership from planning through completion with minimal oversight.
•Support customers in large, distributed enterprise environments across multiple business units and stakeholder groups.
•Gather, analyze, and communicate technical information effectively to internal and external stakeholders.
•Set clear expectations, provide regular updates, and maintain a high level of professionalism in all customer interactions.
•Design, implement, troubleshoot, and optimize storage, data protection, virtualization, and cloud solutions.
•Leverage automation and scripting to improve operational efficiency and scalability.
•Collaborate with cross-functional teams while maintaining the ability to work autonomously.
•Continuously expand technical knowledge and maintain expertise in emerging technologies.
Required Qualifications
•Proven experience supporting large enterprise customers in complex, distributed IT environments.
•ONTAP SME
•Strong expertise across enterprise storage and data management technologies, including:
◦SAN (Storage Area Networks)
◦NAS (Network Attached Storage)
◦NFS
◦Backup and Disaster Recovery (DR) solutions
◦Virtualization platforms
◦Kubernetes and containerized environments
•Experience with automation and infrastructure-as-code technologies, including:
◦Ansible
◦Terraform
◦Scripting (PowerShell, Python, Bash, or similar)
•Strong customer-facing consulting, troubleshooting, and solution delivery skills.
•Excellent communication skills with the ability to gather information, provide updates, and manage customer expectations effectively.
•Demonstrated ability to work independently, prioritize workload, and complete projects without requiring extensive direction.

Preferred Qualifications
•Experience with NetApp StorageGRID.
•Experience with NetApp Cloud Volumes ONTAP (CVO) and cloud-based storage solutions.
•Exposure to public cloud platforms and hybrid cloud architectures.
•Experience supporting multiple business units and diverse stakeholder groups within large enterprise organizations.
Ideal Candidate Profile
The successful candidate is:
•Passionate about customer success and delivering outstanding service.
•A proactive self-starter who takes initiative and ownership.
•A continuous learner who embraces new technologies and challenges.
•A team player who is always willing to help others succeed.
•Professional, dependable, and highly organized.
•Skilled at building trust through clear communication and consistent follow-through.
•Committed to under-promising and over-delivering while maintaining a focus on customer satisfaction and business outcomes.
This role offers the opportunity to work with cutting-edge storage, cloud, virtualization, and automation technologies while helping enterprise customers solve complex business and technical challenges.