What are the responsibilities and job description for the Field / Network Support Technician (Travel required) position at Nasscomm, Inc.?
Position: Integration Field Support Technician
Location: Austin,TX (Onsite)
Duration: 4 months Contract
Job description
Position Scope:
- Provide M&A integration and support efforts.
- 60% – for the Acquired company Desk-side / end-user support. Resource is the onsite “hands” for Day 0/Day 1 support and cleanup. Includes:
- Get up to speed on customers current process/environment
- Post-cutover tasks: re-IP printers, update machines, fix what breaks after the cutover
- Light validation: “does it open / can they log in” (not deep testing)
- Day 1 end-user support
- Will need credentials (passwords, local admin, etc.) to actually be effective
- 40% – for the Corporate Team (cutover support) Support customers corporate network cutovers, including physical work like:
- Rack/stack switches
- Onsite cutover execution support alongside the network team and PM
Must Have Skills
- Possess strong desktop support skills (like changing IPs, managing printers and drivers), and be teachable enough to handle physical racking and stacking of networking gear.