What are the responsibilities and job description for the ERP Training Manager – Financial System Cloud Solution position at Nassau County?
Nassau County Office of the Comptroller is seeking a leader with a track record of delivering
user acceptance, instructional design, and content creation for an enterprise financial system.
This position is instrumental to achieving the County’s goal of implementing a smooth
transition, accelerating adoption for more than 800 end users, and maintaining an effective and
user-friendly financial system post go live.
Candidates must be residents of Nassau County to apply.
Key Duties:
• Assess training needs and requirements related to user adoption.
• Collaborate with the County’s key stakeholders, subject matter experts, and
department heads as appropriate.
• Collaborate and work closely with the County’s Organizational Change Management
Team.
• Develop training curriculum, materials, user-friendly documentation, quick reference
guides, reference materials, and e-learning modules.
• Conduct training sessions, workshops, and webinars for end-users, administrators, and
support staff.
• Tailor training approaches to different user groups, ensuring that all levels of expertise
are addressed.
• Maintain detailed records of training activities, participant progress, and program
outcomes.
• Maintain open communication with key stakeholders, including department heads, IT
teams, and end-users, to align training objectives with organizational goals.
• Measure training effectiveness by monitoring trainee progress through assessments,
surveys, and exercises to evaluate effectiveness of training programs and identify areas
for improvement.
• Design and develop additional materials for future enhancements and product
updates. Create necessary materials and programs to support ongoing learning.
• Work with the vendor to develop and execute Knowledge Transfer plan.
• Update training materials with each software release.
• Deliver ongoing training and new-hire onboarding.
• Manage the software knowledge base and training content.
• Support user communications and feedback after releases.
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Performance, Knowledge, Experience, and Skills:
• Enterprise Resource Planning (ERP) experience such as Advantage, Oracle, SAP,
Workday, or NetSuite.
• Knowledge of SaaS ERP systems preferred.
• Proven experience with the development and execution of end-user training
plans/programs.
• Excellent time management capabilities.
• Exceptional oral, written, and presentation skills.
• Ability to build relationships at all levels within and outside of the organization.
• Advanced proficiency with Microsoft Office applications and Adobe Acrobat.
• Proficiency with Learning Management Systems (LMS) and eLearning development
tools, virtual training platforms (e.g., Zoom, MS Teams, WebEx).
• Experience training public sector/government organization preferred.
Education:
1. Bachelor’s degree with a major in information technology, business administration,
accounting, finance, economics from a regionally accredited or New York State
registered college or university and three years of satisfactory financial/ERP systems
experience. OR
2. Bachelor’s degree with a major other than listed above from a regionally accredited or
New York State registered college or university and five years of satisfactory
financial/ERP systems experience.
Salary Range: $90,000 – $115,000 Benefits Package and NYS Pension
Nassau County Residency Required.
For consideration, please submit resume, cover letter and salary requirements to
nccomptroller@nassaucountyny.gov
EOE/MFDV
PERSONNEL CHOSEN FOR MERIT AND FITNESS WITHOUT REGARD TO RACE, RELIGION, SEX,
AGE, NATIONAL ORIGIN, DISABILITY, MARITAL STATUS OR ANY OTHER NON-MERIT FACTOR
Salary : $90,000 - $115,000