Customer Support - Promotional Products

Customer Service Specialist
???? Hicksville, NY | ???? On-site

NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across:
???? Confectionery | ???? Mints | ???? Chocolate | ???? Hard Goods | ???? Health & Beauty | ???? Wellness | ???? Premium Apparel | ???? Soft Goods

With 50 years of award-winning experience, we proudly service distributors nationwide.
???? At NC Custom, We Make Cool Stuff!

We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do:
???? Manage calls & emails: order status, tracking, production questions
???? Provide quotes: product, freight, and program pricing
???? Follow up on large repeat orders, samples, and sales initiatives
???? Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects

✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines

???? Competitive Pay Annual Reviews
???? Medical, Dental, Vision, AFLAC & Pet Insurance
????️ Paid Vacation, PTO & Holidays
????️ Employee Discounts
????‍????‍???? Business casual dress
✨ And more…

This is your chance to grow your career with a thriving, well-established Long Island company.

???? This is an in-person position located in Hicksville, NY.
???? We are an Equal Opportunity Employer.