Usher

           Reports to:  House Manager and FOH/Manager on Duty, Schermerhorn Symphony Center

            Area of Responsibility:  House; Inside concert hall and lobby areas

            Salaried/Hourly:  Part-Time (Seasonal), Hourly, Non-Exempt

Job Summary:  Provide a positive front-of-house environment where clients and guests are afforded the highest degree of customer service to ensure they feel welcome, safe, valued and cared for.

 II.       Primary Duties and Responsibilities

• Ensure the safety of guests.
• Attend to the needs of guests in a friendly and welcoming manner.
• Act upon all comments/complaints in a prompt and friendly manner.
• Escort/direct guests to their seats and other lobby locations.
• Effectively and positively interact with guests and fellow Nashville Symphony/Schermerhorn Symphony Center staff. 
• Assertively position yourself to assist and answer guest questions regarding the Nashville Symphony and Schermerhorn Symphony Center.
• Assist in the resolution of ticket and seating problems.
• Take appropriate action in emergency and/or stressful situations.  Actively participate in the emergency evacuation of the hall, if and when necessary.
• Attend mandatory training sessions before you begin ushering and additional required training through the season as needed.
• Attend pre-concert meeting before each performance or special event.

Work Requirements and Qualifications

1. Knowledge, Skills and Abilities

• Excellent customer service skills.
• Friendly, personable and professional demeanor.
• Excellent written and verbal communications skills, with an emphasis on verbal instruction which must be concise, clear and articulate.
• Ability to work as a team member with a positive, helpful attitude in developing creative response and solutions to needs and issues; ability to maintain the strictest of confidence as required.
• Ability to deal discreetly and sensitively with disruptive or dissatisfied guests.
• Ability to work independently and use independent, wise and ethical judgment in professional situations while keeping supervisor informed of work activity and issues; multi-tasking skills and ability to balance a sense of urgency and low priorities without displaying anxiety or panic are essential.
• Ability to understand and follow written and oral communications or direction.
• Ability to understand read and write the English Language.
• Ability to work flexible and varied hours, including nights, weekends and/or holidays.
• Ability to work a minimum of six events per month, one is required to be a Saturday evening.
• Ability to provide the following components of the usher uniform: white shirt or blouse with a collar that will accommodate a neck tie; black slacks (not denim) or skirt (knee length or longer); and black shoes (no open toe shoes or flip flops) …A small flashlight. The SSC will provide the rest of the usher uniform. 
• CPR/AED and First Aid is helpful, but not required.

2.   Equipment to be used

            Wireless hand-held ticket scanner.

            2-way radio

            Flashlight

3.   Physical Demands                                          

            The employee is expected to stand for long periods of time, climb up and down stairs, and lift and move up to 30 pounds.  The employee must be able to work in a dimly lit environment.