Ticketing - Ticket Operations Coordinator

NO PHONE CALLS OR EMAILS, PLEASE. Thanks for your interest! Due to the volume of applications, we’re unable to respond to individual status inquiries. If selected to move forward, you’ll hear from our HR team at Nashville Soccer Club.

DEPARTMENT: Ticketing
REPORTS TO: Director, Ticket Operations

ABOUT NASHVILLE SC:
Nashville is America’s “It City” and one of the fastest-growing soccer hubs in the country. From hosting the CONCACAF Gold Cup to FIFA World Cup Qualifiers and the FIFA Club World Cup, Music City has quickly become a destination for some of the sport’s most prominent events. Nashville SC has the largest soccer-specific stadium in Major League Soccer and in 2025 made Tennessee state history by becoming its first professional sports team champion!

POSITION OVERVIEW:
The Ticket Operations Coordinator position will provide assistance to the Ticket Sales Department for Nashville SC. Primary responsibilities include but are not limited to event creation and financial reporting, providing a high level of customer service, possessing high knowledge of all ticketing packages and benefits as well as driving season ticket sales, renewals, and group sales for ticketed events.

RESPONSIBILITIES:

• Assist in the processing and establishment of season ticket, group and single match ticket accounts
• Provide game-day support in the area of ticket resolution, customer service and will call
• Build, maintain and develop a positive working relationship with all Ticketmaster Client Support Staff
• Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance
• Assist with the building of price codes, plans, promo codes, and other Archtics programming needs
• Maintain a positive, high performance culture in the Ticket Operations department, while building a positive rapport with all other departments daily
• Assist in the execution of Club events, including but not limited to games, Season Ticket Member functions, Club events, etc.
• Assist in the creation of all online sales process, including but not limited to single game, group, and season ticket sales
• Act as a higher point of contact for all elevated customer service occurrences on match day
• Assist with Will Call responsibilities and ticket troubleshooting needs on match day
• Other duties assigned by the Director of Ticket Operations or other Ticketing Leadership

QUALIFICATIONS:

• Bachelor’s Degree in Business, Sports Management, Marketing or related field
• Minimum of 1 - 2 years of related experience
• Ticket Operations background
• Strong interpersonal and customer service skills, team orientation and the ability to communicate effectively at all levels
• Ability to operate Archtics Ticketing System & Salesforce CRM
• High level of demonstrated professionalism and integrity
• Ability to problem solve
• Exceptional attention to detail and strong analytical skills
• Ability to work flexible hours including daytime, evening, weekends, and holidays
• Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment
• Bilingual (Spanish) speaker is a plus, but not required

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.