What are the responsibilities and job description for the Ticketing - Membership Services Specialist position at Nashville Soccer Club?
POSITION OVERVIEW:
The Membership Services Specialist is responsible for providing world-class customer service to Nashville SC season ticket members. The Membership Services Specialist will manage an assigned base of season ticket member accounts, building strong relationships throughout the year to maximize renewals while delivering an extraordinary fan experience. This position will report to the Membership Services Manager.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Build and maintain strong relationships with assigned season ticket members, driving effective communication through phone calls, emails, face to face meetings, match visits, events and other various channels.
- Prioritize season ticket member retention and satisfaction as a liaison between the season ticket members and the club.
- Strive to achieve designated revenue goals each year through renewals, new business referrals, seat add-ons, relocations and upgrades.
- Assist in coordinating season ticket member events, customized member programs and additional season ticket benefits to continually increase customer loyalty.
- Execute various roles during Nashville SC home games to assist season ticket members and ensure a memorable experience for fans.
- Troubleshoot issues and concerns as they arise and determine appropriate solutions, often cross-collaborating with various internal departments to ensure resolution.
- Effectively utilize CRM to achieve account touchpoint goals, track and organize all member communications, pull appropriate reports, and stay up to date with tasks and opportunities.
- Manage member payment schedules and late payment collections, working closely with leadership to identify at-risk and delinquent accounts.
- Collaborate with the Ticket Operations team on all ticket related items, issues or concerns.
- Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members.
- Meet and exceed established monthly, quarterly and annual service & sales goals.
DESIRED QUALIFICATIONS:
- A minimum of one year of work experience in professional sports ticket sales and/or customer service.
- Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
- The ability to work independently and demonstrate innovation and initiative.
- Exceptional attention to detail, problem solving ability, and ability to meet deadlines under pressure.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours including evenings, weekends, and holidays as necessary.
- Working knowledge of Salesforce & Archtics preferred.
- Bilingual (Spanish) speaker is a plus, but not required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.