What are the responsibilities and job description for the Ticketing - Box Office Representative PT position at Nashville Soccer Club?
POSITION OVERVIEW
The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at GEODIS Park. This role plays an important part in delivering a seamless matchday experience by supporting ticket sales, processing transactions, and resolving ticket-related questions. Applicants must reside in the Nashville area.
The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at GEODIS Park. This role plays an important part in delivering a seamless matchday experience by supporting ticket sales, processing transactions, and resolving ticket-related questions. Applicants must reside in the Nashville area.
RESPONSIBILITIES
- Process ticket sales through Ticketmaster and assist guests with ticket purchases and ticketing issues.
- Provide clear, friendly, and professional customer service throughout all interactions.
- Address general inquiries related to seating options, pricing, stadium policies, and event information.
- Accurately complete credit card and cash transactions in accordance with Club procedures.
- Reconcile and balance cash drawers at the end of each shift.
- Support Box Office leadership with additional duties as assigned.
QUALIFICATIONS
- Prior customer service or ticketing experience preferred, but not required.
- Strong interpersonal and communication skills, with the ability to remain professional in a fast-paced environment.
- Ability to learn and navigate ticketing software quickly (experience with Ticketmaster is a plus).
- Reliable, punctual, and able to work Nashville SC home matches, special events, nights, weekends, and holidays as needed.
- Must be detail-oriented and comfortable handling cash and sensitive customer information.
- Candidates without a degree are encouraged to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.