I.T. Network Administrator

POSITION OVERVIEW

The IT Network Administrator supports Nashville SC’s technology infrastructure across the Club’s facilities, with a primary focus on maintaining a reliable, secure, and well-documented network environment. This role requires a hands-on technical operator who can support network administration, infrastructure troubleshooting, end-user needs, and event technology in a small IT team. The ideal candidate brings strong network infrastructure experience, practical troubleshooting ability, clear communication skills, and sound judgment around security, confidentiality, and escalation.

RESPONSIBILITIES

• Install, configure, monitor, maintain, and troubleshoot network equipment and infrastructure across Club facilities
• Maintain and document network assets, configurations, procedures, and escalation paths to support operational continuity
• Support end-user helpdesk needs as part of a small IT team
• Diagnose and resolve issues related to wired/wireless networks, VLANs, firewalls, and related network services
• Contribute to technology planning and execution for matchdays, concerts, international matches, and other major events
• Work closely with IT staff, end users, external stakeholders, and technology partners to identify issues, implement solutions, and support system improvements
• Communicate clearly with technical and non-technical stakeholders, translating issues and next steps as needed
• Work nights, weekends, and holidays as required, including matchdays and stadium events
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, Network Administration, a related field, or equivalent combination of education, training, certifications, and relevant experience
• Minimum of 5 years of experience in IT administration, network administration, or related technical support
• Strong hands-on experience administering, troubleshooting, and maintaining Cisco-based enterprise network environments
• Working knowledge of IP networks, routing protocols, LAN/WAN configurations, firewalls, VPNs, Microsoft 365, Windows Server, and VMware
• Strong troubleshooting, documentation, communication, and customer-service skills
• Comfortable working in a small IT team where priorities can shift quickly between helpdesk requests, network issues, event support, and longer-term project needs
• Sound judgment in handling network access, systems, credentials, confidential information, and appropriate escalation practices

PREFERRED QUALIFICATIONS

• Professional certifications such as CCNA, CompTIA Network , Microsoft, or VMware certifications
• Experience with Cisco Meraki, enterprise wireless environments, and advanced VLAN troubleshooting
• Experience supporting technology operations across multiple facilities or event-based environments
• Experience working with external vendors, managed service providers, or technology partners