CATERING AND CS MANAGER

Position Overview:  Manages all event service, banquet and event technology operations and staff on a daily basis.  Core functional area of responsibility is the Event Operation Team including the Catering.  Position ensures the highest level of service throughout the event phase.  The Catering Manager also maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs.  The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Catering operations.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong selling skills and understanding of sales processes; can effectively up-sell products and services
• Strong customer development and relationship management skills
• Broad understanding of facility management (sanitation, maintenance, operations)
• Knowledge of contract agreements and legalities
• Knowledge of menu planning, food presentation and banquet and event service operations
• Knowledge of Event Technology products and services
• Knowledge of current trends in event management and event technology and ability to integrate into the operation in a timely manner
• Strong problem-solving skills decision making skills
• Strong analytical skills
• Good negotiation and influence skills
• Strong organizational skills
• Effective conflict management skills change management skills
• Strong customer and employee relation skills
• Basic legal knowledge related to hotel operations
• Strong communication skills (verbal, listening, writing)
• Strong presentation and platform skills
• Ability to use standard software applications and hotel systems
• Knowledge of purchasing, inventory controls, supplies and equipment
• Knowledge of overall hotel operations as they affect department
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
• Works with the management team to develop and implement the business plan and long term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Assists with implementation and execution of all event related corporate initiatives and promotions.
• Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
• Oversees the execution of event logistics for all events; maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.
• May lead event management/operations meetings (BEO, 10-day review, daily/weekly coordination meetings etc.)
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Coordinates the Event Operations members of Event Delivery teams.
• Ensures function space and corresponding back of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, Food and Beverage team, Culinary Team).
• Communicates effectively with hotel departments outside of Event Operations.
• Maintains a strong working relationship with guests/clients, vendors and competitors.
• Reviews effectiveness of event operations annually and makes appropriate adjustments.
• Participates in weekly “10 day” forecast meeting to anticipate service and staffing needs.
• Leads execution of activities in Event Operations to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts; communicates these (as necessary) with the appropriate hotel departments.
• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
• Maintains strong influence within all hiring, training, performance evaluations, discipline and /or termination decision.
• Responsible for receiving, processing and investigating complaints made per the existing harassment policy.