Convention Sales Coordinator

Position Summary: 

The Convention Sales Coordinator provides administrative support for convention sales managers. This is accomplished through effective communication with managers and clients. It is also accomplished through efficient use of the office tools and resources. This position aids in the overall objective of bringing meetings of all sizes, demographics, and interests to Nashville. 

Essential Functions:

Responsibilities include, but are not limited to the following:

Database Management

• Tracking interaction and client activity conducted by sales managers with accuracy in order to maintain accurate records and create an invaluable tool for the sales team. This includes building new convention accounts, creating new contacts, entering and issuing leads, updating lost business information
• Sending definite notifications to hotel and industry partners to ensure effective communication
• Generating reports for sales managers to communicate the current status of bookings

Communications

• Providing updates to sales managers when requested by maintaining a working knowledge of sales managers’ current bookings and client interests
• Preparing hotel matrices and documents that demonstrate Nashville’s availability/interest in hosting conventions
• Answering general questions for clients about their upcoming visit, hotel information, proposal information, etc. to aid in the communication efforts of the sales managers
• Sending marketing collateral to prospective clients to further assist in their decision to select Nashville as their convention host 
• With sales managers’ direction, gathers additional information from hotel partners for updates to room blocks and rates

 Expense Management

• Manage and track expenses for sales managers, ensuring accurate and timely processing of reimbursements

Proposals

• Assists sales managers in preparing proposals based on client’s specifications in order to demonstrate interest in bringing their convention to Nashville­­

Site Visits

• Assists sales managers in planning and scheduling client site visits to Nashville

Qualifications:

• Education- High School Diploma or GED
• Skills- Oral and written communication; exceptional customer service; organizational skills and basic computer skills
• Experience- Experience working in hospitality preferred; Experience in meeting/event planning and community outreach preferred. 

Competencies:

• Customer Service: Listens and responds effectively to client questions; resolves customer problems; exceeds customer’s expectations; uses a team approach to best service the client; follows up to evaluate and measure satisfaction.
• Relationship Management: Builds relationships with clients, vendors, community members and all organizational stakeholders; demonstrates credibility in all interactions; demonstrates the ability to effectively build a network of contacts.
• Fosters Teamwork: Has the ability to work with others on a team, offers support, provides assistance to others when needed.

How to Apply for Consideration

Email your resume, along with a cover letter to Katie Baker at resume@visitmusiccity.com no later than 5:00 PM CST on Friday, February 14^th. Resumes received after that time will not be accepted. All questions and inquiries must be submitted electronically to the email above. Questions, inquiries or resumes received in any other format or addressed to any other source will not be considered. Resumes are active 90 days from date of receipt and do not constitute an employment relationship. Statements and representations on documents submitted for consideration must be complete and accurate. The NCVC reserves the right to verify the completeness and accuracy of any and all statements and representations as well as conduct background and job related checks.

The NCVC is an at-will employer. As such, employment may terminate at any time by either party.