IT Support Technician

Nashoba Learning Group (NLG) is a mission-driven nonprofit organization supporting children, adolescents, and adults with Autism Spectrum Disorder and related needs. Our programs span Day School and Adult Services, and we work in a highly collaborative, compassionate, and interdisciplinary environment.

Technology plays a critical role in how we support learners, staff, and families—from classroom instruction to training, communication, and daily operations. We value systems that are reliable, accessible, and user-friendly, and we believe strong technology support helps create calmer, more effective learning environments.

We’re seeking a Technology Support Specialist who is approachable, patient, and solutions-oriented—someone who enjoys helping people, solving problems, and being present where technology is actually used. If you’re looking for a hands-on IT role with purpose, variety, and the opportunity to make a real impact each day, this may be a great fit.

About the Technology Support Specialist Role

The Technology Support Specialist provides hands-on technology support to staff and students, ensuring reliable and effective use of hardware, software, and networked systems across the organization. This role supports a predominantly Windows-based environment, along with Chromebooks, iPads, and Android tablets used in classrooms.

The Specialist works directly in classrooms, offices, orientations, and trainings, traveling between buildings as needed to support daily learning and operations. This position is ideal for a technology professional with 1–2 years of hands-on support experience who is ready to broaden their skill set.

As part of a two-person IT department, you’ll gain exposure to a wide range of systems, devices, and applications while playing a key role in day-to-day operations and technology improvements.

What You’ll Do As a Technology Support Specialist:

• Provide Tier 1–2 technical support across the organization
• Install, configure, and maintain computer hardware, software, printers, and scanners
• Support desktops, laptops, mobile devices, desk phones, and classroom technology
• Assist with maintaining computer systems, devices, and network connectivity
• Monitor and respond promptly to service requests through the Freshdesk ticketing system
• Escalate and assign service requests to appropriate team members as needed
• Diagnose issues, perform repairs, or coordinate equipment replacement
• Support the rollout of new technology, applications, and system upgrades
• Travel between buildings to provide in-person support as needed

Technology Support Specialist Qualifications:

• 1–2 years of experience providing technology or technical support in a professional or educational setting
• Bachelor’s degree in a related field, or equivalent work experience and/or relevant certifications
• Strong customer service, communication, and relationship-building skills
• Working knowledge of Microsoft Office, Google Workspace, Active Directory,and file server permissions
• Ability to troubleshoot, problem-solve, and follow projects through to completion
• Team-oriented mindset with a willingness to support colleagues across departments
• Ability to lift, move, and set up computers and mobile devices between classrooms and buildings
• Strong time-management skills and ability to prioritize multiple requests
• Flexibility to work occasional nights, weekends, or program closure days as needed

Why You’ll Love The Technology Support Specialist Role

• Hands-on, people-facing IT work in a meaningful, mission-driven environment
• Broad exposure to systems and technologies in a small, collaborative IT team
• Opportunities to grow your skills and take on new challenges
• A role where your work directly supports learning, staff success, and daily operations

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

The salary range listed above has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions.

Salary : $55,000 - $65,000