What are the responsibilities and job description for the Sales Specialist position at Nashivai Safaris?
Company Description Nashivai Safaris is a travel company specializing in curated safari experiences that connect guests with wildlife, local cultures, and natural landscapes. The organization focuses on delivering safe, ethical, and memorable journeys tailored to diverse traveler preferences and budgets. Nashivai Safaris values responsible tourism, collaboration with local communities, and high-quality customer service. Team members are encouraged to bring creativity, initiative, and integrity to help clients plan exceptional safari adventures. The company offers opportunities to contribute to sustainable travel while working in a dynamic, growth-oriented environment.
Role Description The Sales Specialist role is a full-time remote position responsible for generating and converting leads for Nashivai Safaris’ travel offerings. On a day-to-day basis, the Sales Specialist responds to inquiries, consults with prospective clients to understand their safari interests, and prepares tailored itineraries and proposals. The role includes managing follow-ups, maintaining accurate records in the CRM, and guiding clients from initial interest through booking and pre-departure preparation. The Sales Specialist collaborates with operations and customer service teams to ensure seamless delivery of booked safaris and supports promotional campaigns by providing sales insights. This position requires proactive outreach, consistent communication with potential and existing clients, and a strong focus on meeting sales targets while maintaining a high standard of service.
Qualifications
- Strong Communication and Customer Service skills, with the ability to build trust, actively listen, and respond clearly to diverse clients.
- Proven Sales experience, including consultative selling and closing techniques tailored to travel or service-based offerings.
- Experience in Training or coaching clients through the booking process and familiarity with basic Sales Management practices, such as pipeline tracking.
- Comfort working remotely with reliable internet access, strong time management skills, and the ability to work independently and meet targets.
- Experience in travel, tourism, or hospitality is highly beneficial; knowledge of safari destinations or African travel is a plus.
- Proficiency with CRM systems, online communication tools, and standard office software.
- Relevant education in business, tourism, hospitality, or a related field is advantageous, or equivalent professional experience.