What are the responsibilities and job description for the Clinical Support Float position at Nash County, NC?
General Statement of Duties
The primary purpose of this position is to provide clerical and customer service support for the clinical component of the health department. All staff members are expected to have basic knowledge of the services of the health department to serve all clients as needed. Therefore, while each person has his/her area of responsibility/expertise, all staff are able and expected to handle the basic day to day and provide assistance during staff shortages.
Work Schedule:Regular work schedule is 8:00 a.m.- 5:00 p.m. Monday through Friday with additional hours as required to respond to the needs of the agency.
Essential Duties and Tasks
FrontDeskDuties:
Greetpatientsandvisitorsinaprofessionalandwelcomingmanner.
Assistwithpatientcheck-inandregistration.
Providegeneralinformationaboutclinicservicesanddepartmentprocedures.
Maintainfrontdeskareacleanlinessandorganization.
AppointmentScheduling:
Schedule,confirm,andmodifypatientappointments.
Coordinatewithhealthcareproviderstoensureproperschedulingandavailability.
Notifypatientsofupcomingappointmentsandprovidenecessaryinstructions.
Addressscheduling conflictsandassistinreschedulingwhenneeded.
Maintaincalllogsforvoicemail messages.
Switchboard Operations:
Answerandrouteincomingcallsprofessionallyandefficiently.
Providegeneralinformationtocallersanddirectinquiriestotheappropriate departments.
Handleemergencycallsandprioritizeurgentrequests accordingly.
Scanning and Records Management:
Digitize and submit all records (labs, transfers, patient info, and consents) into the EMR system.
Break down medical records for data entry
Confidentiality and Compliance:
Adhere to confidentiality rules for sensitive information.
Handle disclosures responsibly as mandated by authority or applicant consent
Support and Flexibility:
Serve as a backup for all management support roles.
Adapt to changing department needs and cover for absent colleagues.
Desirable Education and Experience
High school diploma or equivalent (associate degree preferred).
Experience in administrative or healthcare-related roles is highly desirable.
Strong communication and interpersonal skills.
Ability to multitask and adapt to changing priorities.
Proficiency in scheduling systems and telephone operations.
Knowledge of patient confidentiality and HIPAA regulations.
Ability to work collaboratively within a healthcare team.