Buyers Club Junior Customer Service Representative

Dave Purchase Project is a not-for-profit 501(c)(3) organization whose mission is to facilitate disease prevention. We are dedicated to the creation, expansion and continued existence of syringe exchange programs (SEPs) as a proven method of stopping the transmission of blood-borne pathogens in the injecting drug using community. We are also dedicated to empowering vulnerable populations by providing them with the knowledge and resources to enable them to make informed choices regarding their healthcare options.

Locally, we operate the Tacoma Needle Exchange (TNE) the first legally-sanctioned SEP in the United States. TNE provides Tacoma and Pierce County residents with access to harm reduction education and resources, care coordination, insurance enrollment, wound care clinics, HIV/HCV testing, and new safer injection supplies.

Nationally, our efforts are conducted through our Buyers Club (a.k.a., North American Syringe Exchange Network—NASEN), a harm reduction clearinghouse that leverages the economic power of SEPs throughout the United States, Puerto Rico, and the US Virgin Islands to ensure equitable access to low-cost harm reduction supplies, technical assistance, and science-based best practices for all SEPs regardless of their size or budgets.

Dave Purchase Project was created, and continues to operate, with the understanding that meeting people “where they are” is the most effective method of reducing the negative consequences associated with drug use. We provide all of our services free of charge in a non-judgmental manner. We encourage a collaborative environment where staff often work in teams and are expected to be proactive in their work. Staff are expected to actively participate in the improvement of service delivery and the development of programs.

Position Summary:

The Buyers Club Junior Customer Service Rep is primarily responsible for processing orders and entering bills into QuickBooks Online. All transactions with customers need to be done with respect and the highest level of customer service possible. This job position must work closely with vendors as well as other Buyers Club staff to improve product availability, shipping, and pricing. While the main duties mostly entail data entry, this position will also cross train on creating shipping labels and packing orders. Our office is open Monday – Friday, 8:00 AM to 4:00 PM.

Responsibilities:

• Create invoices and quotes.
• Process customer orders with vendors.
• Provide updated ETA on products to customers.
• Attend internal meetings, as well as required agency level trainings and events.
• Contribute to a team effort and other work as assigned. Including but not limited to monthly all staff meetings.
• Maintain customer records by updating account information.
• Continued and positive interaction with all vendors and sales representatives.
• Demonstrative continued improvement to eliminate errors and rework, contribute to the team effort, and other duties as assigned.
• Open and record incoming mail.
• Assist with receiving shipments.
• Cross train on creating shipping labels.
• Cross train on packing orders.
• Cross training as assigned by the Buyers Club Manager.

Experience:

• Must have at 2 – 3 years experience in customer service. Experience with non-profit organizations providing direct services a plus.
• Comfort and experience in working with current and former substance users.
• Must be detail oriented and possess excellent organizational skills and the ability to prioritize tasks effectively and meet deadlines.
• Must have the ability to pack and lift boxes up to 35lbs.
• Must be resourceful and have the ability to anticipate needs and work independently on multiple tasks simultaneously.
• Must have or be able to complete OSHA Certificate for operating Pallet Trucks.
• Discretion, diplomacy and the ability to manage sensitive and confidential information with integrity is necessary.
• Proficiency with QuickBooks, MS Office (including Word, Excel and Outlook), Windows 7 and use of the Internet for customer service research required.

Requirements:

• Tuberculosis screening no more than 30 days after hire. 3 days after hire if providing direct service to participants.
• Influenza vaccination required for direct service staff within 30 days of hire. Influenza vaccination optional for all office staff.
• Annual trainings (online/in-person) as assigned by supervisor.

Reports To: Buyers Club Manager

Status: Full-Time, Non-Exempt