What are the responsibilities and job description for the Fall 2026 IT Intern position at Narrative Strategies?
Role Description
Narrative Strategies seeks an IT intern for their Washington, DC offices. The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT environment organized, as well as coming up with new innovative technology solutions for a growing company. We are seeking a motivated and interested intern, passionate about technology, and excited about gaining experience in a professional setting.
This internship is designed for a student or early-career professional who wants hands-on experience with macOS support, Apple hardware, cloud productivity tools, device lifecycle management, and customer-focused IT service delivery. Applications will be considered on a rolling basis, and applications close August 15.
Typical Responsibilities
Typical responsibilities will include technology set-up and management, troubleshooting, and helping with inventory projects.
Conference Room & Office Technology
- Assist with setup and testing of conference room technology, including displays, cameras, microphones, speakers, and video conferencing systems.
- Help troubleshoot Zoom, Teams, and AV-related issues before or during meetings.
- Support printers, scanners, wireless networks, and other office technology used by staff.
- Assist with configuration, deployment, and support of MacBook Pro laptops and other Apple devices.
- Assist with onboarding and offboarding tasks, including account setup, license assignment support, group membership updates, and access changes.
Organization: Documentation, Inventory & Projects
- Create and update user-facing IT guides, quick-reference instructions, and internal support documentation.
- Help maintain hardware inventory, software license records, spare equipment, and organized storage areas.
- Participate in IT projects, technology rollouts, security improvements, and process cleanup initiatives.
- Identify recurring support issues and suggest improvements to make IT support easier for end users.
Troubleshooting and office support: End User Support
- Provide first-level technical support to staff via email, chat, phone, and in-person requests.
- Troubleshoot user issues related to macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, Wi-Fi, and peripherals.
- Assist users with password resets, account access, application questions, and basic security best practices.
- Document support requests, troubleshooting steps, and resolutions in the IT ticketing system or knowledge base.
Required Qualifications:
- Currently pursuing or recently completed coursework in Information Technology, Computer Science, Information Systems, or a related field; equivalent hands-on experience will also be considered.
- Strong interest in learning about computers, networking, cloud technologies, and enterprise systems.
- Passionate about providing end-user support and comfortable working with employees at all levels.
- Excellent customer service, communication, and problem-solving skills.
- Ability to follow instructions, document work clearly, and ask for help when issues need escalation.
Preferred Qualifications:
- Experience using macOS and Apple hardware in a school, work, or personal setting.
- Familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, VPN, and internet connectivity.
- Exposure to help desk ticketing systems, asset tracking or other device management tools.
- Previous customer service, technical support, or office technology experience.
About Narrative:
Narrative is a strategic communications firm solving today’s most demanding reputational and public affairs challenges. We leverage best practices in business, politics, and journalism to manage multi-faceted communications campaigns. Narrative’s differentiating strength is its team and culture. Our bipartisan team of professionals operates in a highly collaborative environment where we support and value our clients and each other.
That commitment is reflected in Narrative, having been recognized four years in a row as one of PR Week’s Best Places to Work and as one of PRNews’ Agency Elite Top 100. Narrative offers a competitive 401k matching program and work-from-home flexibility on Fridays and around major holidays.