Customer Service Adminstrator

Narda-MITEQ is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. Narda-MITEQ provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all essential functions, duties and skills required of personnel so classified. Management retains the discretion to add or change the duties at any time.

Job Description: Inputs and processes customer RMA purchase orders received by Customer Service department staff, sales representatives or directly from customers. Maintains customer files within the ERP system with RMA/MRO contract and other information. Coordinates with departments regarding order status, shipping dates, repair values, product availability and back orders. Tracks MRO/RMA shipment, delivery, billing and backlog activities. Interfaces with customers in response to inquiries regarding status of orders. Resolves customer order difficulties and ensures customer requests are handled appropriately and in a timely manner.

Essential Functions:

• Receives, Processes and Administers to our RMA/MRO orders using our ERP and supporting systems.
• Communicates Status to Customers, Representatives and Internal Departments
• Manages RMA RFQ’s and POs placed directly or Via Customer Portals
• Must be accomplished Multi-Tasker, Organized and Efficient.

Qualifications:

• Experience in Office Environment with ERP system, order entry, and multiple support related electronic programs and mediums. Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience in a fast paced, multi-tasking, highly differentiated environment or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

Proof of employment authorization will be required. Narda-MITEQ is not required to sponsor applicants for work visas. As this position will require access to export controlled information, only applications from “U.S. persons” within the meaning of the International Traffic in Arms Regulations and Export Administration Regulations will be considered. Narda-MITEQ is not required to seek export license for applicants who do not meet this requirement.

Narda-MITEQ is proud to be an Affirmative Action/Equal Opportunity Employer. Narda-MITEQ is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. Narda-MITEQ maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

As an equal opportunity employer, Narda-MITEQ, is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Narda-MITEQ career website because of your disability. You may request reasonable accommodations by contacting Denise Nocerino, denise.nocerino@nardamiteq.com.