General Manager

POSITION SUMMARY:

The General manager is responsible for all aspects of operations at the hotel. 

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.    We are looking for a candidate who possesses strong organizations skills, is highly ambitious, detail oriented and is able to work in a fast-paced setting.  This individual must be able to work in a collaborative, team environment.   This is the perfect opportunity for an experienced hospitality professional that is able to build strong relationship with guest and the hotel team.  

GENERAL MANAGER DUTIES AND RESPONSIBILITIES:

• Assist day-to o-day operations.
• Assigns duties to teams on Duty and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff
• Monitor the Guest feedback on Trip advisor, OTA’s etc. and Hotel Brand Guest surveys.
• Receives and resolve in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including guest credit limits, AR Aging reports, Direct billing etc.
• Assisting Managers during Morning huddles or conducts the morning meetings in the absence of General Manager.
• Adheres to all Franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals of Brand and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist in key property issues including capital projects, and customer service.  
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Cover shifts in all departments as needed.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to Ownership.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the Director of Operations or Ownership