What are the responsibilities and job description for the Operations Supervisor position at NAR?
SUMMARY
Participates as a team member within the Operations Department. This NAR technician works closely to ensure incoming and final product quality complies with regulatory and North American Rescue Quality System requirements. The primary purpose is to conduct inspections as a function of a robust Quality System. Additionally, the technician will complete inspection documentation, including tracking and trending any issues, and, if applicable, initiate corrective or preventive actions.
ESSENTIAL RESPONSIBILITIES This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed.
- Know/understand NAR Products, as directed; their quality requirements (specifications/tolerances/lot control, etc.)
- Know/understand NAR Product final packaging requirements, such as products requiring vacuum packaging and all related labeling requirements.
- Communicate directly and openly with the Manager, regulatory and quality, and other operations team supervisory personnel regarding any concerns or issues related to the quality of NAR products.
- Demonstrate an understanding of "attention to detail" about the quality of NAR products.
- Provide timely completion of all documentation, whether electronic or paper hard copy, as directed.
- Assist in establishing tolerances and limits for product inspection.
- Assist in determining appropriate levels of inspection for incoming products.
- Follow sampling plans to achieve statistically significant inspections.
- Follow established protocols and SOPs regarding identified nonconforming products, including, but not exclusive to, relocation to a designated quarantine area and required report documentation.
- Priority support to Manager, Assembly OPS:
- Assist in planning and execution of daily Assembly requirements (Manufacturing Orders)
- Assist/take the lead in scheduling MOs for alternate SCVRD Work Center facilities as needed.
- Directly facilitate/supervise alternate SCVRD branch activities as needed.
- Cooperate with fellow Ops Dept Team Members and all other NAR Associates to provide "Internal Customer" support, as required.
- Cooperate with/take secondary direction from Regulatory/Quality leadership personnel and all other executive management personnel.
- Assist in the maintenance, accuracy, and daily management of the SQCD (Safety, Quality, Cost, Delivery) White Board, including updating metrics, tracking departmental performance, and communicating key operational information.
- In the absence of the Warehouse Supervisor or Manager, assist with coordinating daily warehouse operations, assigning work priorities, monitoring workflow, and providing guidance to warehouse associates.
SUPPLEMENTAL RESPONSIBILITIES
- Completes any tasks and/or projects assigned by supervisor
- Other duties as assigned
AUTHORITY
- Is tasked with determining whether or not a product may be accepted at the incoming or final inspection stages based on acceptance/rejection criteria.
- Occasionally, may be empowered by the Manager, Assembly Operations to train/direct/supervise other NAR and/or SCVRD Client warehouse associate(s) as needed.
ACCOUNTABILITY
- Responsible to ensure that appropriate "incoming" & "finished" products' inspection activities are completed timely and accurately; and that all documentation is completed and maintained as per NAR QMS requirements; with special attention given to Device History Record (DHR) completion and accuracy.
- Responsible for conveying issues related to quality to the Manager, Regulatory and other operations team supervisory personnel.
- Responsible for tracking and trending issues related to quality.
QUALIFICATIONS
Education:
- Associate's degree, graduated from technical college in the related field desired
Experience:
- Preferably a minimum of three (3) years of experience in a production/assembly/quality environment
Specific Characteristics:
- Demonstrated knowledge and basic experience in MS Excel spreadsheet creation and interpretation is essential.
- Consistently applies excellent communication skills; both oral and written
- Demonstrated ability to respond effectively and courteously to all Internal Customers, Stockholders, External Customers (should they be contacted), business partner(s) (SCVRD), and suppliers.
- Strong quality orientation and personal desire to meet/exceed requirements.
- Know and understand AQL related to ANSI standards.
- Ability to identify problems and contribute to problem resolution.
- Ability to manage multiple priorities.
- Ability to work with limited direction and supervision.
- Builds and maintains effective working relationships.
- Ability to change direction and focus.
- Ability to learn/utilize company business system software and MS Office Products
- Ability to effectively use manual and electronic data measurement/collection equipment.
- Ability to learn all NAR Quality System requirements and related FDA Quality System compliance requirements and ISO-13485/ISO-9001 quality mandates as they are applied locally.
- Ability to work in a non-environmentally controlled warehouse.
- Ability to operate measuring equipment as related to tolerances for inspection.
DEMANDS
Time and availability
- This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m. Saturday Work may be required as per business needs.
Travel
- Travel up to 10% is required.
- Ability to be absent from home for multiple days at a time for up to two (2) times per year for personal development and training opportunities
Physical
The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to hear and talk
- Use of hands for keyboard usage
- Frequently required to stand, walk, use hands to finger, handle or feel; and reach with hands and arms.
- Ability to lift up to 50 pounds on a semi-frequent basis.
Environment
This job operates in both professional office and operational environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role is an in-office role.
- Ability to tolerate moderate operational /warehouse floor noise levels.
DISCLAIMERS
AAP/EEO Statement
North American Rescue, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to these characteristics. Discrimination of any type will not be tolerated.
North American Rescue, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to these characteristics. Discrimination of any type will not be tolerated.