Receptionist

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Job Title: Club Receptionist

Job Summary: The Club Receptionist serves as the first point of contact for members and guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing incoming calls, handling inquiries, scheduling appointments, and maintaining club communications. The receptionist will assist with member check-ins, event coordination, and various administrative tasks to support the smooth operation of the country club.

Key Responsibilities:

• Greet members and guests with friendly and professional demeanor.
• Answer phone calls, direct inquiries, and provide accurate information about club services, events, and amenities.
• Schedule appointments, reservations, and event bookings.
• Manage the club’s reservation system and ensure proper documentation of all appointments and requests.
• Assist in the coordination of club events, activities, and special requests.
• Handle member check-ins, ensuring accurate records and smooth transactions.
• Maintain a clean and organized reception area.
• Monitor and manage club emails, ensuring timely responses to inquiries.
• Assist with administrative tasks including data entry, filing, and maintaining member records.
• Address any concerns or issues from members and guests, escalating to management as needed.
• Ensure a high level of professionalism, confidentiality, and customer service at all times.
• Notify departments of received shipments.
• Process Shop Store sales.
• Make outside reservations for members during reciprocal season

Qualifications:

• High school diploma or equivalent (Additional education or certification in hospitality or administration is a plus).
• Previous experience in customer service or front desk role preferred.
• Strong communication skills, both verbal and written.
• Proficiency in office software (e.g., Microsoft Office) and familiarity with reservation systems.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Friendly, approachable, and professional attitude.
• Ability to work flexible hours, including weekends and holidays, as needed.

Working Environment:

The Club Receptionist will work in a professional and dynamic environment, interacting with a diverse group of members and guests. A positive and accommodating demeanor is essential for success in this role.