What are the responsibilities and job description for the Lab Quality Analyst position at Naples Comprehensive Health - NCH?
- DEPARTMENT: 17018 - Lab Technical
- LOCATION: 350 7th Street North, Naples, FL, 34102
- WORK TYPE: Full Time
- WORK SCHEDULE: 8 Hour Day
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700 physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
Job Summary
The Lab Quality Analyst is responsible for supporting laboratory quality management, quality improvement, quality training, regulatory compliance, and laboratory service operations across the health system. This role supports projects and daily activities related to proficiency testing, document control, auditing, corrective action follow-up, test validation, outreach and outpatient laboratory workflows, reference laboratory oversight, LIS/EHR end-user support, and laboratory charge reconciliation.
This position works with a minimum amount of direct supervision and serves as a key resource in maintaining quality systems, supporting operational continuity, and ensuring compliance with regulatory, accreditation, and organizational standards.
Essential Duties And Responsibilities
– Other duties may be assigned.
- Supported the laboratory quality management program through quality reporting, trend analysis, corrective action follow-up, and communication of significant quality issues to leadership.
- Coordinated internal and external proficiency testing, including material distribution, result submission, report review, and investigation of failures or discrepancies.
- Managed document control activities and maintained policies, procedures, SOPs, LIS guides, and training materials to support regulatory compliance and standardization.
- Assisted with internal audits, inspection readiness, licensure/accreditation documentation, and preparation for regulatory and third-party reviews.
- Supported test implementation and validation projects, including reference lab review, workflow coordination, CPT/chargemaster updates, and analyzer or system changes.
- Provided LIS/EHR workflow support, end-user training, and validation assistance to improve reporting accuracy, standardization, and operational efficiency.
- Monitored charge activity, billing discrepancies, and outpatient/outreach laboratory workflows while supporting administrative processes, reporting, and cross-functional communication.
- Bachelor’s degree in Medical Technology, Clinical Laboratory Science, or related field required.
- Minimum of 3 years of laboratory operations experience required; 5 years preferred.
- Licensed as a Medical Technologist in the State of Florida.
- Experience in laboratory quality systems, regulatory compliance, LIS/IT workflows, validation, or project coordination preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and database/reporting tools.
- Strong written and verbal communication skills.
- Strong analytical, organizational, and problem-solving skills.
- High attention to detail and ability to manage multiple priorities with minimal supervision.
- Ability to work independently and collaboratively across departments.