Front Desk Manager

Naperville Yard is an indoor sports facility with 4 indoor turf field and a full service daycare.

Shift & Schedule: Weeknight evenings and Saturdays & Sundays

Part Time or Full Time: Full time

Pay: $18-22/hour

Reports To: General Manager

Responsibilities:

• Responsible for the execution of policies and procedures related to the daily operations of the facility
• Greet customers and provide customer satisfaction
• Provide orientation to new staff members
• Answer phones and customer questions
• Supervise front desk staff
• Prepare and post weekly work schedules
• Direct and manage our Adult Soccer League, Open Play and Basketball Leagues
• Work with our Youth Sports Manager in managing our youth programs
• Assist our Birthday Party Manager for weekend preparation and weekends during birthday parties.
• Maintain accurate records for the facility by using the Bond system. This includes scheduling, invoicing, and recording payments
• In charge of keeping the front desk area clean, organized and uncluttered
• Assure that all walk-in customers pay for services such as the playroom, open-play and other programs offered via the cash register system
• Any other tasks as assigned by the Owner or General Manager
• Interviewing new staff/ onboarding assistance
• Oversee the safety of staff and facility
• Handle elevated customer interactions / follow ups
• Ability to lift or move up to 50 lbs

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $22