What are the responsibilities and job description for the Counter Sales position at NAPA Auto Parts - CJB Auto Supply?
Position Mission: Acts as primary point of contact for retail or wholesales customers and ensures sales by determining customer need, accessing POS system to assist in securing necessary parts, maintaining personal and store image, and ensuring customer receives a good experience.
Position Performance Measures:
- Sales
- Customer Satisfaction
Responsibilities:
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs.
- Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues.
- Demonstrates professional attitude, conduct and appearance.
- Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
- Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring good appearance of store and displays.
- Participates in training as needed and required.
- Perform all other associated tasks as assigned by management.
Experience, Education, and Abilities:
- Some automotive knowledge preferred but not required
- Positive attitude
- Willingness to learn
- High School Diploma or GED
- Capable of operating TAMS point-of-sale system and cataloging.
- Able to use adding machine and process cash, check, and credit card transactions.
- Able to speak clearly and listen attentively.
- Able to work on feet (stand and walk) for entire assigned work shift.
- Capable of lifting and moving parts and boxes of up to 60 pounds.
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (eight feet) with use of stool or ladder when necessary.
- Able to turn brake drums and rotors, and repair/make up hydraulic hose assemblies
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Automotive Parts Sales Occupations: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, 401K Plan, Vacation & Paid Time OffSalary : $16 - $19