What are the responsibilities and job description for the Assistant General Manager position at Nantucket Resort Collection?
The Assistant General Manager (AGM) is a key leadership position within the Nantucket Resort Collection, supporting daily operations and guest experience across our boutique properties — including the newly reimagined, iconic Veranda House.
This role is ideal for a hospitality leader who enjoys being close to the operation: present on the floor, engaged with guests, and working alongside the team to set the pace and standard. Our character-rich properties and high-expectation guests require thoughtful judgment rather than scripted solutions. The AGM is expected to understand the intention behind our standards and apply creativity and sound decision-making to deliver individualized, high-touch guest experiences in a fast-moving, seasonal environment.
What You’ll Do:
Lead Daily Operations
Partner closely with the General Manager to oversee day-to-day hotel operations
Maintain consistent service standards across front desk, housekeeping, and guest services
Serve as Manager on Duty as needed, making clear, confident decisions in real time
Support maintenance coordination, vendor communication, and overall property presentation
Assist with inventory management, purchasing, and cost awareness
Champion the Guest Experience
Be a visible, approachable leader who sets the tone for thoughtful, personalized hospitality
Engage directly with guests to understand preferences and anticipate need
Handle guest feedback and service recovery with discretion, empathy, and creativity
Translate brand intention into meaningful guest experiences, not scripted interactions
Team Leadership & Culture
Support hiring, onboarding, and training of seasonal and year-round staff
Lead by example, demonstrating both standards and adaptability
Provide real-time coaching and guidance in a small, collaborative team environment
Reinforce a culture of accountability, ownership, and guest advocacy
Administrative & Strategic Support
Assist with reporting, forecasting, and seasonal planning
Support operational improvements, systems, and process implementation
Collaborate with revenue, marketing, and sales teams as needed
What We’re Looking For
3 years of hospitality management experience, ideally in boutique hotels, inns, or resorts
Strong operational foundation paired with creative, solutions-oriented thinking
Proven ability to lead through presence, participation, and example
Comfort working in environments where flexibility and judgment matter
Excellent communication skills and confidence engaging with discerning guests
Highly organized, adaptable, and calm under pressure
Flexibility to work weekends, holidays, and varying schedules
Why Join Nantucket Resort Collection
Be part of a respected, locally rooted hospitality group with a strong sense of place
Play a meaningful role at Veranda House, one of Nantucket’s most recognizable properties
Join a close-knit team where leadership is visible and impact is immediate
Expand your experience in a destination where hospitality is personal, nuanced, and rewarding