What are the responsibilities and job description for the Reservations Agent position at Nantucket Island Management LLC.?
For 12 consecutive years, The Boston Globe has recognized White Elephant Resorts as one of the Top Places to Work in Massachusetts. We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen.
Location: Nantucket, MA or Boston, MA
Schedule: 8-hour shifts between 12:00 PM – 10:00 PM, including some weekends
As a Reservations Agent, you will serve as the first point of contact for our guests, helping them plan exceptional stays while delivering polished, personalized service. This role is ideal for a detail-oriented professional who thrives in a fast-paced, guest-focused environment.
Key Responsibilities:
Maintain detailed knowledge of hotel accommodations, amenities, rates, and promotions
Manage room availability and reservation accuracy
Stay informed on local events and travel logistics to Nantucket, Palm Beach and Aspen
Accommodate special guest requests within the reservation system
Verify all reservation information to ensure accuracy
Qualifications:
Sales-minded and goal-oriented
Strong communication and multitasking skills
Organized and detail-focused
Proficient with computers and Microsoft Office
Positive, flexible, and team-oriented
If you have excellent communication skills, are organized, flexible, great with computers and Microsoft office and have a sense of humor, we would love to welcome you to our White Elephant Resorts family.
Benefits & Compensation
We offer competitive compensation along with a comprehensive benefits package, including health, dental, and vision insurance; paid vacation; vested 401(k); life insurance; long-term care coverage; health club reimbursement; dining and hotel discounts; and more.
White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining/retail/hotel discounts and much more.