What are the responsibilities and job description for the Front Desk Agent position at Nantucket Island Management LLC.?
Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen.
Are you passionate about luxury hospitality and thrive in a fast-paced, guest-focused environment? White Elephant Aspen is looking for a Front Desk Agent who brings professionalism, warmth, and attention to detail to every interaction.
As the first point of contact for our guests, you’ll play a key role in delivering the personalized, high-touch service that defines the White Elephant experience—whether it’s during Aspen’s peak ski season or the vibrant summer months.
Key Responsibilities:
- Greet and assist guests with warmth and efficiency
- Handle check-ins, check-outs, and reservation processes
- Coordinate guest services with concierge, bell/door, and housekeeping teams
- Respond to guest inquiries and resolve issues with professionalism and care
- Share your knowledge of Aspen’s best dining, outdoor experiences, and cultural events
Qualifications:
- Previous experience in front desk or guest service (luxury or boutique preferred)
- Excellent communication and organizational skills
- Comfortable using hotel systems (Maestro and ALICE experience is a plus)
- Friendly, team-oriented, and guest-focused
- Able to adapt to Aspen’s seasonal demands and high-altitude environment
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, we are proud to offer a supportive and rewarding environment across all of our premier properties, including White Elephant Nantucket, The Wauwinet, Jared Coffin House, The Cottages at the Nantucket Boat Basin, Nantucket Boat basin, White Elephant Palm Beach and opening soon White Elephant Aspen.
White Elephant Resorts offers competitive salary and bonus, health, dental, and vision insurance, 401(k) with employer contributions, paid vacation, wellness reimbursement, and exclusive employee discounts across dining, retail, and hotels.
Be part of a team that delivers award-winning service in one of the most breathtaking destinations in the world. We offer a collaborative work culture, career development opportunities, and the chance to make a lasting impact on every guest’s stay.